Patient Services Representative - Oakland Orthopedics
About The Position
MaineGeneral Health Patient Service Representatives serve as patient advocates, access specialists, and service coordinators. They help meet the needs of patients, family members, medical personnel, and administrative staff, and may develop strong, lasting relationships with people in the community while providing care and support during significant moments in their lives. The role involves a variety of responsibilities and may suit candidates with experience in medical offices, teaching, retail, direct patient care, customer service, or other backgrounds. Patient Service Representatives schedule appointments, collect insurance information, maintain patient records, and facilitate communication. They may act as liaisons between healthcare providers, such as doctors and laboratory staff. The position requires computer proficiency, multitasking, and the ability to work independently. MaineGeneral offers opportunities to build skills, work in different specialties, and advance a career as services expand to new locations and specialties.
Requirements
- Computer proficiency.
- Ability to multitask.
- Ability to work independently.
Nice To Haves
- Empathy.
- Customer service experience.
- Experience in a medical office, teaching, retail, direct patient care, or another relevant role.
Responsibilities
- Schedule appointments.
- Collect insurance information.
- Maintain patient records.
- Facilitate communication among patients, family members, medical personnel, administrative staff, and healthcare providers.
- Act as a liaison between healthcare providers, such as doctors and laboratory staff.
- Support patients and their families as a patient advocate, access specialist, and service coordinator.
Benefits
- Health insurance benefits.
- Dental benefits.
- Vision benefits.
- Wellness programs and resources.
- Leave for new parents.
- Earned time plan for time away from work, including holidays and vacation.
- Employee Assistance Program for employees and members of their household.
- Payactiv access to earned wages before payday.
- Tuition reimbursement.
- Eligible employees may receive up to 2% of eligible pay in 403(b) company matching contributions and another 2% in a 401(a) retirement income plan.
- Insurance plans providing protection in the event of death, terminal illness, or serious injury from accident.
- Short-term disability insurance.
- Long-term disability insurance.
- Leadership-supported career development programs and learning and development resources.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
