Patient Services Representative - Orthopedics
About The Position
MaineGeneral Health Patient Services Representatives (PSRs) are patient advocates, access specialists, and service coordinators who help meet the needs of patients, family members, medical personnel, and administrative staff. They build relationships with people in the community and provide support during significant times in patients’ lives. PSRs perform varied responsibilities in a medical practice, including scheduling appointments, collecting insurance information, maintaining patient records, and facilitating communication. They may serve as liaisons among health care providers, such as doctors and laboratories. The role calls for computer proficiency, multitasking, and the ability to work independently. MaineGeneral offers opportunities to develop skills, work in different specialties, and advance a career as its services and locations expand.
Requirements
- Computer proficiency.
- Ability to multitask.
- Ability to work independently.
Nice To Haves
- Empathy.
- Customer service experience.
- Experience in a medical office, teaching, retail, direct patient care, or another relevant role.
Responsibilities
- Act as a patient advocate, access specialist, and service coordinator.
- Help meet the needs of patients, family members, medical personnel, and administrative staff.
- Schedule appointments.
- Collect insurance information.
- Maintain patient records.
- Facilitate communication and serve as a liaison among health care providers, such as doctors and laboratories.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Wellness programs and resources
- Industry-leading leave for new parents
- Generous earned time plan, including time to observe holidays, vacation, and personal needs
- Employee Assistance Program for employees and household members
- Payactiv access to wages before payday
- Tuition reimbursement
- 403(b) company matching contributions of up to 2% of eligible pay
- 401(a) retirement income plan with an additional 2% contribution
- Insurance plans covering loss of income due to death, terminal illness, or serious injury from accident
- Short-term disability insurance
- Long-term disability insurance
- Leadership-supported career development programs and learning resources
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
