Patient Services Representative - Oakland

UPMC•Pittsburgh, PA

1d•Onsite

About The Position

UPMC Western Behavioral Health is seeking a Patient Services Representative for Bellefield Clinic in Oakland. The role supports patient access and administrative operations, including patient check-in, insurance verification, appointment scheduling, and new-patient paperwork. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

Completion of high school or equivalent is required.
Cardiopulmonary Resuscitation (CPR) certification.
Comprehensive Crisis Management (CCMC).
Act 31 Child Abuse Reporting with renewal.
Act 33 with renewal.
Act 34 with renewal.
Act 73 FBI Clearance with renewal.

Nice To Haves

Experience with personal computer-based applications and other office equipment, and proficient typing skills.
Two years of experience in a medical, billing, fiscal, or customer service function.
Knowledge of medical terminology.
Prior experience with Medipac, Epic, or other health records systems.

Responsibilities

Warmly greet patients.
Assist patients with self-arrival technology or perform check-in according to their preference.
Collect copayments and other required payments at the time of service.
Confirm or update patient information during checkout.
Schedule follow-up appointments and connect patients to ancillary services.
Guide patients in navigating the healthcare system.
Follow up on unresolved patient questions to support continuity of care.
Apply service-recovery principles when care does not meet expectations.
Register patients in biometrics and explain its benefits.
Promote and assist with MyUPMC portal registration.
Educate patients about financial responsibilities and connect them with advocacy resources.
Verify insurance benefits through online systems or by phone.
Obtain required treatment and financial consent signatures in accordance with HIPAA.
Route incoming phone calls to appropriate staff or providers.
Support administrative tasks, including scanning and faxing medical records.
Stay knowledgeable about the UPMC Patient Portal and help patients use it effectively.