Patient Services Representative

UNITED COMMUNITY SERVICES, INC. • West Des Moines, IA

3h • Onsite

About The Position

UCS Healthcare is seeking a full-time Patient Services Representative in West Des Moines, Iowa. This role provides a professional and compassionate first point of contact for clinic visitors and patients, in person and by telephone. The representative performs check-ins and intakes, updates patient information in an EHR system, verifies insurance coverage and eligibility, explains coverage and financial responsibilities, responds to inquiries, and completes administrative tasks such as scheduling, filing, and correspondence.

The role collaborates with other clinic departments, completes training, attends departmental meetings, balances and finalizes the daily cash sheet, and assists with projects and other assigned duties. Team members must comply with applicable laws and regulations and UCS policies, including patient confidentiality, HIPAA/42 CFR Part 2, and CARF requirements. They are expected to work effectively as part of a team, support patient-centered services, and align with UCS Healthcare’s core values.

The position is 40 hours per week, Monday through Friday, 8:00 AM to 5:00 PM, with occasional Saturday opportunities. A shift pay differential currently applies to Saturday shifts. A valid driver’s license and liability insurance or an equivalent means of reliable personal transportation and coverage are required; travel within Iowa may be necessary.

Requirements

• Proven experience in a customer service or patient-facing role; healthcare experience is preferred.
• Strong verbal and written communication skills, including active listening and empathy.
• Ability to use de-escalation skills to resolve conflict when necessary.
• Ability to work independently and as part of a team.
• Must be accessible by phone or email regularly to address operational needs.
• Ability to communicate with others to exchange information.
• Ability to sit for extended periods and work on a computer.
• Valid driver’s license and liability insurance or an equivalent means of reliable personal transportation and coverage; travel within Iowa may be necessary.

Nice To Haves

• Associate degree preferred.
• Prior experience with insurance verification and understanding of healthcare billing procedures.
• Knowledge of compliance regulations such as HIPAA.
• Familiarity with medical billing, Microsoft Office Suite software, and Teams.

Responsibilities

• Warmly greet patients and visitors and provide a professional, compassionate first point of contact.
• Handle inquiries and provide information and assistance to patients and visitors in person and by telephone.
• Conduct check-in procedures and accurately collect and update patient information in an EHR system.
• Complete daily walk-in and telephone intakes.
• Schedule appointments, file documents, and manage correspondence.
• Verify patient insurance coverage and eligibility for services.
• Explain insurance coverage details and financial responsibilities to patients.
• Collaborate with other departments and promptly respond to clinic departmental inquiries.
• Complete training to maintain and enhance knowledge of clinic policies, procedures, and relevant software.
• Attend departmental meetings.
• Balance and finalize the cash sheet daily.
• Assist with departmental projects as needed.
• Complete required training in a timely manner.
• Perform other duties as assigned.
• Follow applicable laws and regulations and UCS policies and procedures, including patient confidentiality, HIPAA/42 CFR Part 2, and CARF requirements.

Benefits

• Competitive hourly wage and benefits package.
• UCS Healthcare pays for a vast majority of the employee’s health insurance premium.
• Family-friendly policies and practices supporting working parents.
• Opportunities for advancement and growth.
• Shift pay differential for Saturday shifts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed