Patient Services Representative

CRH Healthcare•Hagerstown, MD

3d•Onsite

About The Position

Patient Services Representative (PSR) Patriot Urgent Care is a leading urgent care operator in the state of Florida. Our mission is to provide the perfect patient experience so our patients can “Get in. Get out. Get better”. We are currently seeking a Patient Services Representative for our urgent care clinics. The Patient Services Representative provides excellent customer service to patients and clerical support to clinical staff. Employees in this role are the first point of contact with patients. We are looking for someone who is enthusiastic, friendly and has strong customer service and communication skills.

Requirements

High school diploma or equivalent
Minimum of one (1) year of reception/front desk experience (coordinator, receptionist, clerk, agent, specialist, etc.)
Ability to work up to 12-hour shifts during the week or weekend as needed
Ability to escort or transport patients by wheelchair or stretcher when needed
Detail-oriented with excellent interpersonal communication skills
Basic computer skills including familiarity with electronic medical records
Types 25 words per minute

Nice To Haves

Customer service experience in a healthcare outpatient setting preferred

Responsibilities

Promptly greet patients and visitors in the waiting area in a friendly and helpful manner.
Check in patients, verify insurances, update necessary patient information in the system, and collect copay.
Serve as a patient advocate to provide world-class care in coordination with clinical staff and providers.
Promptly answer incoming phone calls.
Maintain a neat and orderly waiting room.
Assist patients with ambulatory difficulties, including obtaining wheelchairs and provide assistance with walking.
Responsible for opening and closing clinic procedures and reporting.
Perform additional clerical duties as necessary.