Front Desk Patient Financial Services Representative

Banner Health•Glendale, AZ

1d•Onsite

About The Position

The Front Desk Patient Financial Services Representative coordinates patient flow by answering phones, scheduling appointments, registering patients and insurance information, and obtaining required signatures. The role verifies insurance coverage, validates referrals and authorizations, collects patient liability, and provides financial guidance to support reimbursement. It also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies. The position is based at Banner Health Center Plus New River Trails in Glendale, Arizona. The schedule is Monday through Thursday, 10:30 a.m.–7:00 p.m., and Friday, 8:30 a.m.–5:00 p.m. The role works with patients, families, physician office staff, third-party payors, care teams, management, centralized services, and health information management services in a fast-paced, high-volume environment under regular supervision.

Requirements

High school diploma, GED, or equivalent working knowledge.
At least one or more years of work experience involving knowledge of patient financial services, financial or collecting services, or insurance industry processes.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Strong interpersonal, oral, and written communication skills for interacting with a wide range of audiences.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

Experience with the company's systems and processes.
Previous cash collections experience.
Additional related education and/or experience.

Responsibilities

Perform registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
Verify insurance eligibility and benefits with payors, document findings, and assist with pre-certifications, referrals, and authorizations.
Calculate and collect patient liability, and explain financial policies and available alternative payment arrangements to patients and families.
Enter payments and charges, reconcile them accurately and promptly, balance the cash drawer at the beginning and end of the day, and prepare daily bank deposits and paperwork for centralized billing.
Schedule office visits and procedures within the practice and external practices as needed, taking payor plan provisions into account; confirm appointments and ensure patients are prepared for visits.
Communicate proactively with patients and other customers by telephone, email, and in person, addressing concerns and supporting effective patient flow.
Assist with requests for patient medical records in accordance with company policies and procedures and state and federal laws.
Provide other patient-flow services as needed, including escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.
Work independently under regular supervision, prioritize competing tasks, and use sound judgment to support appropriate and timely patient care.