Patient Account Representative - Dental
About The Position
The Patient Account Representative - Dental works under the general supervision of the Dental Patient Accounts Manager and supports accurate, timely billing, insurance verification, claims processing, and accounts receivable follow-up for dental services. The role serves as a liaison among patients, dental providers, and insurance companies to support reimbursement, resolve billing discrepancies, and maintain patient satisfaction. The position requires knowledge of basic dental insurance benefits, frequency limitations, claims processing, and revenue cycle management, along with strong communication and customer service skills. The schedule is Monday through Friday, 9:00 a.m. to 1:45 p.m.
Requirements
- High school diploma or equivalent (GED).
- At least two years of previous office experience.
- Dental billing or dental office experience.
- Proficiency in Microsoft Word and Excel and ability to navigate a Windows-based environment.
- Strong organizational and multitasking skills, including the ability to manage competing priorities.
- Strong customer service and interpersonal skills.
- Attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Self-motivated and adaptable, with the ability to work effectively in a fast-paced environment and meet deadlines.
- Ability to work independently and collaboratively as part of a team.
- Fulfill immunization and fit-for-duty regulatory requirements.
Nice To Haves
- Knowledge of dental terminology and insurance plans.
- Epic application experience.
- Knowledge of dental insurance guidelines.
- Bilingual proficiency in English and Spanish.
Responsibilities
- Review patient accounts to ensure information is accurate and up to date.
- Verify insurance coverage, benefits, and eligibility for dental services.
- Obtain pre-authorizations for procedures when required.
- Process electronic and manual charge entries accurately and promptly.
- Post and distribute patient and insurance payments to the appropriate accounts.
- Submit electronic and paper claims in a timely manner.
- Investigate, resolve, and appeal denied claims.
- Communicate with insurance providers, dental professionals, and patients about claims, payments, account balances, and discrepancies through EHR in-basket messaging, telephone, and email.
- Assist patients with payment arrangements and provide customer service.
- Review outstanding accounts receivable balances and process appropriate write-offs for uncollectible accounts.
- Initiate and process patient refunds and insurance overpayment refunds.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
