Dental Patient Representative
About The Position
The Dental Patient Representative supports front-desk operations at Texas Tech Health El Paso’s Oral Health Clinic (OHC). The position serves as a primary point of contact for patients and families, manages calls and clinical appointments, provides customer service, and helps coordinate clinical activities and patient flow. The role also handles registration, check-in and check-out, patient records, scheduling reports, payments, and other administrative tasks while protecting patient confidentiality and the financial integrity of the institution. The position is required to be performed onsite at TTEP and is not eligible for remote or hybrid work. TTEP is not considering applicants who require employment visa sponsorship, including applicants with H1B visas or current student or postgraduate visas. Compensation is commensurate with the selected individual’s qualifications and the hiring department’s budgetary guidelines and institutional pay plan.
Requirements
- High school diploma or GED.
- At least 1 year of experience working in a dental office or dental dispensary.
- Computer skills, including email, Excel, and Word.
- Exceptional attention to detail and the ability to troubleshoot and verify the accuracy of work.
- Ability to troubleshoot equipment.
- Professional communication skills and the ability to work in a busy environment.
- At least 1 year of customer service, office, or scheduling skills; additional education may substitute for this experience requirement.
Nice To Haves
- Bilingual in English and Spanish.
Responsibilities
- Serve as the primary point of contact for incoming patients and families.
- Greet internal and external guests and visitors promptly, courteously, and professionally.
- Register patients and provide scheduling support for student, specialty, and faculty clinics.
- Assist patients and families with check-in and check-out.
- Help patients complete required forms, understand insurance coverage, and review available payment options.
- Coordinate patient flow as directed.
- Perform administrative tasks, including receiving and delivering messages and triaging calls.
- Maintain the confidentiality of patients, applications, records, and information.
- Discuss payment options and screen patients for eligibility to protect the institution’s financial integrity.
- Contact patients about missed appointments and upcoming-visit reminders.
- Use problem-solving skills to connect callers with appropriate staff or services when issues or concerns arise.
- Scan paperwork and forms into the correct electronic health record file folder.
- Verify, update, and optimize the patient schedule daily.
- Run balance and credit, recall, 90-day, and student experience reports to help optimize student schedules.
- Cashier and prepare daily deposits.
- Collect patient copayments, payments for services rendered, and outstanding balances.
- Train existing or new employees in registration processing and other job-related duties.
- Remain current with required licensure, certifications, compliance requirements, and training.
- Adhere to applicable policies, procedures, and practices, including Regents Rules, TTUS, and HSECEP OPs.
- Demonstrate Texas Tech Health El Paso’s values of Service, Respect, Accountability, Integrity, Advancement, and Teamwork, and encourage staff across the institution to do so.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
