Patient Service Representative - Dental

Progressive Community Health Centers, Inc.•Milwaukee, WI

About The Position

Progressive Community Health Centers is hiring a full-time Patient Service Representative for Dental in Milwaukee, Wisconsin. The role performs early revenue-cycle functions that affect patient experience and revenue outcomes, with a primary focus on registration, appointment scheduling, and support for in-network referrals. It also includes clerical and patient-support work such as telephone registration, data entry, patient education, and helping direct patients and visitors. The representative greets and assesses patients seeking services, collects information, supports patient flow, and helps ensure patients are served efficiently and courteously. The position requires a high school diploma or equivalent and one year of healthcare experience. Working knowledge of Medicaid, Medicare, and commercial health plans is required. Experience with the Epic practice management system is preferred but not required. Employees, employed providers, and volunteers must be vaccinated and hired candidates must submit proof of vaccination before orientation.

Requirements

High school diploma or equivalent education.
One year of healthcare experience.
Working knowledge of Medicaid, Medicare, and commercial health plans.
Ability to work with culturally, ethnically, and socio-economically diverse populations.
Ability to work accurately and with attention to detail in a fast-paced, team environment.
Proof of vaccination must be submitted before orientation; vaccination is mandatory for employees, employed providers, and volunteers.

Nice To Haves

Experience with the Epic practice management system.

Responsibilities

Greet patients and visitors, respond to routine information requests, answer and screen calls, and take messages.
Register patients; collect demographic and insurance information; verify coverage; collect co-pays, deductibles, and prior balances; post payments; and update patient records.
Schedule appointments and coordinate cancellations, rescheduling, and additions to schedules; provide accurate information about preparation, arrival times, and directions.
Recommend relevant additional services or health education opportunities to patients.
Document caller feedback and relay it to appropriate parties for follow-up or resolution; share patient opportunities with trainers and supervisors for training or knowledgebase improvements.
Assist patients with enrolling in and using the MyChart app (EPIC EMR).
Coordinate complex appointments, tests, and procedures and explain pre- and post-procedure protocols.
Update insurance, financial responsibility, and other information; communicate changes to patients; and ensure information is complete and accurate in accordance with government and third-party payor requirements.
Identify, report, and resolve registration or authorization issues with appropriate individuals and departments.
Monitor patient flow and assist patients with transportation arrangements, directions, wheelchairs, and other needs.
Complete visit closure by checking out patients, scheduling follow-up appointments, and providing visit summaries.
Perform other job-related duties as assigned.