Patient Service Representative - Dental

Progressive Community Health Centers•Milwaukee, WI

14h•Onsite

About The Position

Progressive Community Health Centers is hiring a full-time Patient Service Representative for Dental in Milwaukee, Wisconsin. The Patient Service Representative performs tasks early in the revenue cycle, with a focus on patient experience and revenue outcomes. The primary role is to optimize registration, appointment scheduling, and support for in-network referrals. The position also performs cross-functional clerical and patient-support duties, including telephone registration, scheduling, administrative tasks, and data entry. Patient Service Representatives greet and assess patients seeking services, collect data, provide patient education, direct patients and visitors, and assist with patient flow. All employees, employed providers, and volunteers are required to be vaccinated. Hired candidates must submit proof of vaccination before orientation. Progressive Community Health Centers is an equal opportunity employer and states that it will not discriminate based on protected characteristics or statuses.

Requirements

High school diploma or equivalent education.
One year of healthcare experience.
Working knowledge of Medicaid, Medicare, and commercial health plans.
Ability to work with diverse cultural, ethnic, and socioeconomic populations.
Ability to work in a fast-paced team environment requiring accuracy and attention to detail.
Vaccination is mandatory; hired candidates must submit proof before orientation.

Nice To Haves

Experience with the Epic practice management system.

Responsibilities

Greet patients and visitors and respond to routine requests for information.
Answer telephone calls, screen calls, and take messages.
Register patients; obtain demographic and insurance information; verify coverage; collect co-pays, deductibles, and previous balances; post payments; and update patient information.
Schedule appointments and coordinate cancellations, rescheduling, and additions to schedules.
Provide detailed information about test preparations, arrival times, and directions or other information patients need.
Recommend appropriate additional services or health education campaigns to patients.
Document caller feedback and route it to appropriate parties for follow-up or resolution.
Share patient opportunities and feedback with trainers and supervisors for potential use in training or a centralized knowledge base.
Assist patients with enrollment in and increased use of the MyChart app (EPIC EMR).
Coordinate scheduling for more complex appointments, tests, and procedures.
Instruct patients on pre- and post-procedure protocols, including medication and food or beverage guidelines, check-in procedures, and directions.
Update insurance, financial responsibility, and other information when changes occur, and communicate relevant information to patients.
Ensure insurance and patient information is complete and accurate while applying knowledge of government and third-party payer requirements.
Identify, report, and resolve registration or authorization problems with appropriate individuals and departments.
Monitor patient flow to support efficient and courteous care.
Assist patients with transportation arrangements, directions, locating wheelchairs, and other needs.
Complete visit closure, including checking out patients, scheduling follow-up appointments, and providing visit summaries.
Perform other job-related duties as assigned.