Patient Services Representative - Physician Practice - Tuckahoe Orthopaedic & Physical Therapy - Richmond
About The Position
The Patient Services Representative is the first point of quality service for patients and the community at a physician practice. The role handles patient registration, verifies demographics and insurance, obtains insurance cards and identification, schedules appointments, transcribes orders, explains financial options, and updates medical records accurately and efficiently. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed. The position also supports patient check-in and flow, processes payments and registration paperwork, coordinates referrals and authorizations, maintains charts, and performs related administrative duties according to office policies and protocols. Other job-related duties may be assigned by the supervisor, subject to reasonable accommodation.
Requirements
- High school diploma or GED.
- Excellent customer service and communication skills.
- Prior experience in patient registration or healthcare is preferred, not required.
Nice To Haves
- Prior experience in patient registration or healthcare.
Responsibilities
- Serves as the primary point of contact between patients and physician practices.
- Greets patients and community members respectfully and provides strong communication and customer service.
- Answers internal and external calls, routes calls, schedules patients, and enters scheduling information into the computer system accurately and promptly.
- Processes patients as they arrive for appointments.
- Troubleshoots and resolves problems promptly to maintain patient flow and immediately informs the supervisor about department or patient issues.
- Processes admission paperwork, performs basic insurance verification, obtains and verifies patient demographic and insurance information, and corrects registration errors as needed.
- Records lobby wait-time indicators.
- Calculates patient liabilities and collects and processes patient payments.
- Reconciles the cash drawer at the close of the day.
- Performs charge entry for external services, such as nursing homes, as necessary.
- Schedules referrals and follow-up appointments and assists with scheduling, rescheduling, or canceling other services.
- Assists patients with online scheduling and MyChart as necessary.
- Helps patients obtain referrals for follow-up services and records referrals using the referral/consults tracking tool.
- Obtains or assists in obtaining authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
- Pulls patient charts as needed, files and maintains chart information according to office policy, and routes charts to clinical staff as indicated.
- Verifies prescription benefits in the electronic health record according to protocol.
- Refers patients to financial counselors when additional counseling or payment arrangements are needed.
- Completes accounts in revenue cycle software.
- May occasionally cover other physician practice locations as needed.
Benefits
- Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
- Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
- Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
- Tuition assistance, professional development, and continuing education support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
