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Patient Care Coordinator

Upstream Rehabilitation•Cookeville, TN
•Onsite

About The Position

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Cookeville, Tennessee. This entry-level office role maintains pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The Patient Care Coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The role involves frequent use of multiple computer programs and strong customer service.

Requirements

  • High school diploma or equivalent.
  • Communication skills and ability to relate well to Business Office and Field leadership.
  • Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
  • Efficient time management and presentation skills as a member of a team.
  • Able to perform the essential functions of the position, with reasonable accommodations where applicable.
  • Able to work a minimum of 40 hours per week during normal business hours, Monday through Friday, and attend special events some evenings and weekends or work additional hours as needed.

Responsibilities

  • Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
  • Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
  • Verify patient insurance coverage and collect payments, including all money due at the time of service; manage deposits.
  • Make welcome calls and monitor and influence arrival rates through a positive customer experience.
  • Manage the schedule efficiently, route documents, and manage non-clinical documentation.
  • Manage personal overtime, caseload, discharge candidates, progress notes, and insurance reporting.
  • Monitor clinic inventory and maintain an orderly, organized front office workspace.
  • Attend required training with Territory Field Trainers for Raintree and other business process updates.
  • Complete quarterly compliance training.
  • Perform other duties as assigned.

Benefits

  • Annual paid Charity Day to support a cause meaningful to you.
  • Medical, dental, vision, life, short-term disability, and long-term disability insurance.
  • Three weeks of paid time off plus paid holidays.
  • 401(k) with company match.

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