Patient Care Coordinator

Results Physiotherapy•Cookeville, TN

11d•Onsite

About The Position

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Cookeville, Tennessee. This entry-level office role maintains pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The role requires excellent customer service, multitasking across computer programs, and handling a range of administrative tasks. The position operates full time during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require evening or weekend attendance, and additional hours may be needed. The work is primarily sedentary in an indoor clinic environment, with frequent computer and office-equipment use and regular communication with associates and patients.

Requirements

High school diploma or equivalent.
Communication skills and the ability to relate well to Business Office and Field leadership.
Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
Efficient time management and presentation skills as a member of a team.
Ability to perform sedentary work, including prolonged sitting with the ability to alternate with standing as needed.
Ability to communicate with associates and hear and speak accurately to exchange information.
Ability to operate a computer and office equipment, including printers, phones, keyboards, mice, and copy machines.
Ability to perform repetitive typing and view a computer screen and read items on screen.
Ability to comprehend information and use judgment to respond appropriately.
Ability to occasionally walk, stand, push or pull up to 20 pounds, lift up to 20 pounds from floor to waist, and carry items up to 20 pounds.

Responsibilities

Greet everyone entering the clinic in a friendly and welcoming manner.
Schedule new referrals received by fax or telephone from patients and physician offices.
Verify patient insurance coverage.
Collect patient payments and all money due at the time of service.
Convert referrals into evaluations and schedule patient visits.
Create an inviting clinic atmosphere and make welcome calls.
Monitor and influence arrival rates through a positive customer experience.
Manage the schedule efficiently, document routing, non-clinical documentation, deposits, and personal overtime.
Manage caseload, discharge candidates, progress notes, and insurance reporting.
Monitor clinic inventory.
Attend required training with Territory Field Trainers for Raintree and other business-process updates.
Complete quarterly compliance training.
Maintain an orderly and organized front-office workspace.
Perform other duties as assigned.