Patient Financial Coordinator

UPMC•Washington, PA

About The Position

Responsible for the timely and accurate financial counseling of uninsured or underinsured patients. Assists patients with applying for Pennsylvania Medical Assistance, the Health Insurance Exchange Marketplace, and the UPMC Financial Assistance Program.

Requirements

High school diploma or equivalent and 4 years of experience, or a bachelor's degree.
Prior experience working with patients.
Strong PC and computer skills.
Excellent communication and customer service skills.
Leadership skills.
Must pass Certified Application Counseling training within the first 4 weeks of employment.
Dependability, professionalism, strong interpersonal skills, excellent communication, and the ability to prioritize workload.
Act 34 clearance.

Nice To Haves

Familiarity with Pennsylvania Medical Assistance and the UPMC Financial Assistance Program.

Responsibilities

Assist walk-in patients with billing inquiries in conjunction with the Patient Financial Services Department.
Assist patients with applying for the UPMC Financial Assistance Program and ensure regulatory and financial requirements are met.
Maintain compliance with quality standards.
Monitor work lists and work queues to ensure appropriate follow-up within expected time periods, and resolve complex outstanding patient issues.
Provide benefit education and financial counseling about potential out-of-pocket transplant-related expenses during clinic appointments and through follow-up telephone discussions as needed.
Submit Medical Assistance Presumptive Eligibility applications within the mandated five-day requirement.
Maintain department productivity levels.
Conduct daily review and analysis of accounts flagged for review.
Assist uninsured or underinsured patients with obtaining health care coverage through the Health Insurance Exchange Marketplace or Pennsylvania Medical Assistance.
Perform duties in a manner that promotes UPMC core values in interactions with consumers and UPMC colleagues.