Patient Financial Coordinator

SynergenX Health Holdings LLC • Houston, TX

3d • Onsite

About The Position

The Patient Financial Coordinator is an entry-level, patient-facing role at SynergenX, including Low T Center and HerKare. The coordinator proactively contacts new patients before their appointments to explain financial expectations, basic insurance coverage, and available payment options. The role helps patients feel financially informed and prepared, contributing to a positive experience before they arrive at the clinic.

This onsite position is based in Northwest Houston, Texas. The schedule is 40 hours per week, with occasional adjusted hours or weekend support as needed. The role is full-time and non-exempt, with pay of $18.50 per hour. Training is provided on healthcare insurance basics.

Requirements

• High school diploma or equivalent.
• Strong phone and written communication skills.
• Customer-service mindset, professionalism, and empathy.
• Basic computer skills, including familiarity with Outlook, Excel, and Teams.
• Strong organization and attention to detail.
• Ability to multitask in a fast-paced environment.
• Willingness to learn healthcare insurance basics; training is provided.
• Reliability, accountability, and a team-oriented approach.

Nice To Haves

• Experience in healthcare, a call center, front desk, or billing.
• Experience with insurance verification, including eligibility, benefits, and coverage details.
• Exposure to insurance concepts or patient financial discussions.

Responsibilities

• Contact new patients daily before appointments to review pricing and financial expectations.
• Explain insurance basics, including copays, deductibles, and coinsurance, in clear and simple terms.
• Review self-pay and alternative pricing options.
• Help patients select the financial option that best fits their situation.
• Accurately document patient selections in internal systems.
• Respond to clinic and billing team inquiries in a timely, professional manner.
• Escalate complex insurance or billing questions when needed.
• Provide a high-touch, professional patient experience during every interaction.

Benefits

• Structured training and development.
• Growth potential.
• Full benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED