Senior Patient Financial Coordinator

Southern Orthodontic Partners • Nashville, TN

9d • $25 - $30

About The Position

The Senior Patient Financial Coordinator supports the financial experience of patients across multiple orthodontic locations. This patient-facing role focuses on financial communication and account management, helping patients understand their financial responsibilities and ensuring a smooth, transparent payment process from start to finish.

Requirements

• High school diploma or GED.
• At least 2 years of experience in a patient financial, treatment coordination, or dental/orthodontic financial role.
• Strong understanding of orthodontic or dental financial processes and payment structures.
• Proficiency in Excel and practice management software.
• Excellent interpersonal and communication skills with a patient-first mindset.
• Strong attention to detail and organizational skills.
• Ability to work independently while collaborating with a team.
• Comfort working in a fast-paced, multi-location environment.
• Willingness to travel once a year to visit practices.

Nice To Haves

• Multi-site experience.

Responsibilities

• Present and explain financial options and payment plans to patients.
• Coordinate and set up patient payment arrangements in alignment with practice policies.
• Accurately enter patient contracts into the system.
• Review patient accounts for accuracy and resolve account discrepancies.
• Collect payments and ensure proper posting to patient ledgers.
• Maintain accurate financial records across multiple locations.
• Communicate clearly and compassionately with patients regarding balances and financial expectations.
• Work with practice managers and leadership to address financial concerns or workflow improvements.
• Use practice management software and financial tools to manage accounts efficiently.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED