Patient Coordinator - NIH

Global Solutions Network Inc•Bethesda, MD

10d•$32 - $40

About The Position

Global Solutions Network (GSN), a federal government contracting firm, is hiring a Patient Coordinator for a full-time, long-term position supporting its customer at the National Institutes of Health (NIH). The role coordinates research participant recruitment, scheduling, travel, admission, and patient communications in partnership with clinical staff and NIH teams. It also provides logistical and administrative support to physicians, nurses, social workers, and other Clinical Center staff involved in patient care. The coordinator maintains patient records and appointment information, communicates with patients and their families, caregivers, and clinical personnel, and helps ensure that research visits and outpatient clinic activities are organized and efficient. The position also contributes to quality improvement and standard operating procedure maintenance, develops training resources, and mentors patient coordinators. GSN offers a competitive salary and comprehensive benefits.

Requirements

Bachelor’s degree in Life Sciences or another related discipline.
Proficiency in Microsoft Office Suite.
Ability to communicate clearly and concisely, orally and in writing.
Strong customer service focus.
Knowledge of clinical protocols and medical terminology.
Strong organizational skills and ability to manage competing priorities.
Resourcefulness in problem solving.
Strong interpersonal skills and ability to work effectively in a team environment.
Ability to compose correspondence efficiently, prepare reports from raw data, and design, set up, and maintain electronic and paper filing systems.
Experience scheduling patient appointments and/or travel arrangements and maintaining patient records related to patient care arrangements.

Responsibilities

Coordinate recruitment, scheduling, travel, and admission of research study participants with clinical staff.
Coordinate research patient screening appointments, procedures, and imaging studies between protocol investigators and outpatient clinic scheduling personnel.
Arrange subject scheduling, travel, lodging, transportation, NIH-billed lodging, and meal reimbursements.
Distribute patient recruitment and communication materials.
Respond to patient emails, phone calls, and other communications; prioritize issues as urgent, emergent, or routine and direct questions to the appropriate team members.
Maintain ongoing relationships with patients, families, caregivers, medical care providers, and other individuals.
Collect outside medical documentation and records, scan and upload them to the electronic medical record, and maintain patient files, medical records, and family contacts.
File medical record notes in patient charts daily and obtain up-to-date patient records and other pertinent information before appointments.
Create reports and spreadsheets to track and schedule protocol patients.
Obtain medical information, imaging disks, pictures, radiology studies, and biopsy slides from applicants and submit or file them with the appropriate records or NIH departments.
Refer prospective volunteers to the appropriate Institute contact according to study guidelines.
Communicate with staff about intake, materials, and submissions for review.
Prepare and process documents required to initiate employment and clinical activities for program trainees rotating from other NIH institutes or outside institutions.
Coordinate schedules and staff utilization, help resolve overlapping appointments, review future cases for conflicts, and troubleshoot scheduling issues.
Monitor additional reports to ensure data validity and identify opportunities to improve the clinic environment and outpatient clinical trial conduct for patients, families, and staff.
Participate in quality improvement initiatives and maintenance of standard operating procedures.
Assess organizational needs and develop training programs to improve the accuracy and performance of patient coordination processes and procedures.
Develop training materials, job aids, and instructions for patient coordinators; mentor and coach patient coordinators.
Perform logistical and administrative duties that facilitate patient care by physicians, nurses, social workers, and other Clinical Center staff.
Serve as a point of contact among patients, caregivers, family members, physicians, nursing, NIH staff, contractors, departments, and other personnel.
Communicate with clinical administrative support offices, clinics, and employees about patient appointment scheduling and coordination.
Maintain filing systems and a database of patient encounters and appointments.
Enter or update clinic and physician appointment availability in the central appointment calendar.
Provide appointment and travel details to patients, including dates, times, documents to bring, clinic information, hospital maps, and travel and hotel information.
Send patient appointment reminders and travel details.
Remain responsive to inquiries and concerns related to the role's core duties.