Patient Care Coordinator

Haik Humble Eye Center•Monroe, LA

11d

About The Position

Haik Humble Eye Center is seeking a friendly, dependable, and detail-oriented Patient Care Coordinator for its Monroe team. The coordinator is often the first point of contact for patients and helps create a welcoming, positive experience in a busy, fast-paced medical office. Working closely with clinical and administrative teams, the coordinator helps keep patient visits running smoothly from arrival onward. The role requires accuracy, strong communication, and a commitment to patient service and confidentiality.

Requirements

Proven ability to work in a fast-paced environment.
Ability to multitask effectively, work as part of a team, and think quickly.
Ability to perform accurately under pressure.
Strong interpersonal, verbal, and written communication skills.
Friendly, professional, organized, and dependable approach, with attention to detail and a genuine desire to help patients.

Nice To Haves

Medical office experience is preferred but not required.

Responsibilities

Greet patients and guests warmly and provide instructions or directions as needed.
Check patients in for scheduled appointments and review paperwork for accuracy and completion.
Update patient demographic and contact information.
Obtain and enter medical and vision insurance information.
Verify insurance coverage and benefits and contact insurance companies when necessary.
Scan and maintain patient documents in the electronic medical record.
Help patients with general questions about insurance benefits, payments, and account information.
Answer incoming calls and assist with scheduling, billing, insurance, and general patient questions.
Communicate patient questions or treatment concerns to the appropriate clinical team member.
Coordinate with clinical staff to support efficient and timely patient care.
Recognize patient concerns and communicate service issues to the Front Office Manager when appropriate.
Protect patient confidentiality and comply with HIPAA requirements.
Assist with additional front-office responsibilities as needed.