Patient Care Coordinator

Benchmark Physical Therapy • Salem, OR

11d • Onsite

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to support clinic operations in West Salem, Oregon. This entry-level office role maintains pleasant and consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The role involves frequent patient and referral interactions, handling payments and insurance verification, scheduling, managing clinic documentation and administrative processes, and using multiple computer programs. It is a full-time position during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Some evening or weekend special events and additional hours may be required.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner, creating an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Convert referrals into evaluations and schedule patient visits.
• Verify patient insurance coverage and collect payments due at the time of service.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime and deposits.
• Monitor caseloads, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory and maintain an orderly, organized front office workspace.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED