Patient Care Coordinator (The Woodlands, TX)

Starkey Canada•Conroe, TX

10d•$16 - $25

About The Position

The Patient Care Coordinator (PCC) is the face of the clinic and guides patients throughout their journey to better hearing. The role provides a professional, inviting front-office experience; manages clinic schedules, patient accounts, and records; organizes special events; leads retention efforts; and supports the Clinic Team as a steward of its resources. The position is with Northland Hearing Centers, Inc. (Starkey Retail), a wholly owned subsidiary of Starkey Laboratories, Inc. Starkey Retail positions are covered by Northland Hearing Centers, Inc.’s benefit and compensation programs. The hourly rate is $16.29–$25.20. Starting pay may vary based on factors including geography or market, skills, education, experience, and other qualifications. The position is eligible for commissions based on performance results, with no guarantee of payout. Benefits, subject to eligibility requirements, include medical, dental and vision insurance, a 401(k) retirement plan, life insurance, short- and long-term disability insurance, an employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and six paid holidays annually.

Requirements

High school diploma or GED.
Excellent customer service skills.
Ability to manage confidential information with complete discretion.
Ability to organize and multitask.
Problem-solving skills.
Good communication and interpersonal skills.
Strong desire to learn and a positive outlook.
Ability to pass a basic computer assessment during an in-person interview.
Proficient computer skills.

Nice To Haves

One to two years of experience in a customer service or retail position.
Experience with Sycle, Pay Junction, Microsoft 365 programs, or similar systems.
Familiarity with the industry.

Responsibilities

Receive patients according to company reception standards, acknowledge and greet them, offer assistance and refreshments, answer calls using the standard greeting and phone script, and make same-day follow-up calls to newly scheduled patients and patients who missed or cancelled appointments.
Provide a concierge-level front-office experience by keeping the office neat, clean, and current; preparing refreshments; reviewing upcoming patient charts; leading the Clinic Team’s morning huddle; administering intake forms and updating the patient management system; and participating in patient education as needed.
Schedule and confirm patient appointments, enter appointment outcomes within 24 hours, use strategic scheduling to accommodate same- or next-day new patients, and prepare schedules for daily opportunities and special events.
Manage patient accounts receivable, deposits, and inventory by tracking orders, sales, and payments; following purchasing and inventory guidelines; maintaining the cash till and making bank deposits; reconciling deposits daily and reporting weekly; collecting insurance information and requesting benefit verification; submitting insurance billing requests and monitoring claims; and completing monthly accounts receivable and inventory reports.
Support practice growth, patient outreach, and retention by scheduling follow-up appointments, staying familiar with the clinic and regional marketing event calendar, calling patients included in remarketing outreach and campaign reports, maintaining accurate patient record classifications, and preparing for and participating in special events.
Maintain office supplies and organization, manage patient files according to company standards, and comply with HIPAA requirements to protect patient privacy.
Perform other duties and responsibilities as assigned.