Patient Care Coordinator (The Woodlands, TX)

Starkey•The Woodlands, TX

10d•Onsite

About The Position

The Patient Care Coordinator (PCC) is the face of the clinic and guides patients throughout their journey to better hearing. The role provides a professional, welcoming front-office experience while managing clinic schedules, patient accounts and records, special events, retention efforts, and other clinic operations. The PCC is an essential member of the Clinic Team and a steward of its resources. Starkey Retail's Patient Journey philosophy focuses on patients' individual needs and helping them choose hearing solutions that support their lifestyle and overall well-being. This employment opportunity is with Northland Hearing Centers, Inc., a wholly owned subsidiary of Starkey Laboratories, Inc. Starkey Retail positions are covered by Northland Hearing Centers, Inc.'s benefit and compensation programs.

Requirements

High school diploma or GED.
Excellent customer service skills.
Ability to manage confidential information with complete discretion.
Ability to organize and multitask.
Problem-solving skills.
Good communication and interpersonal skills.
Strong desire to learn and a positive outlook.
Ability to pass a basic computer assessment during an in-person interview.

Nice To Haves

1–2 years of experience in a customer service or retail position.
Proficient computer skills and experience with Sycle, Pay Junction, Microsoft 365 programs, or similar systems.
Familiarity with the hearing healthcare industry.

Responsibilities

Welcome patients according to company standards, acknowledge their arrival, offer assistance and refreshments, and provide a concierge-level front-office experience.
Answer phones promptly using the standard greeting and phone script, listen empathetically, and make same-day follow-up calls to new patients and patients who cancel or miss appointments.
Maintain a neat, clean, and current office; prepare refreshments; review upcoming patient charts; lead the Clinic Team's Morning Huddle; administer intake forms; update the patient management system; and participate in patient education as needed.
Manage the clinic schedule, schedule and confirm appointments, record appointment outcomes within 24 hours, accommodate same- or next-day new patient appointments when possible, and prepare schedules for daily opportunities and special events.
Manage patient accounts receivable, deposits, and inventory, including tracking orders, sales, and payments; following purchasing and inventory guidelines; maintaining the cash till; making bank deposits; reconciling deposits daily; and reporting weekly.
Collect patient insurance information, request benefits verification, submit insurance billing requests, monitor claim status, and comply with monthly accounts receivable and inventory reporting requirements.
Support practice growth through patient contact, outreach, retention marketing, follow-up appointment scheduling, campaign calls, accurate patient record classification, and participation in special events.
Maintain day-to-day operating procedures, office supplies, organization, and patient files according to company standards.
Follow HIPAA guidelines and protect patient privacy.
Perform other duties and responsibilities as assigned.