Patient Coordinator Jobs

About The Position

Requirements

• At least 5 years of medical office management experience.
• Front-desk medical experience.
• High school diploma or equivalent (GED).
• Strong computer skills, including experience with word-processing and database software.
• Excellent interpersonal skills and the ability to work effectively with diverse patients, colleagues, and vendors.
• Listening, sales, and problem-solving skills.
• Excellent oral and written communication skills.
• Basic understanding of accounting procedures and good math aptitude.
• Strong customer-service orientation and organizational skills.
• Ability to manage multiple tasks within strict deadlines.
• Ability to input and track sales revenue and balance accounts daily and monthly.
• Attention to detail.
• Ability to manage an office with interruptions, calls, and walk-ins, direct office flow efficiently, and resume focused tasks after interruptions.
• Ability to lift boxes weighing up to 20 pounds.
• Ability to work at both the Watertown and Canton, New York locations.

Nice To Haves

• Experience with front-desk work in the hearing industry.

Responsibilities

• Provide the first point of contact for patients calling or visiting to schedule appointments or ask about services.
• Screen calls, identify potential hearing-care patients, explain relevant information, and facilitate appointment scheduling.
• Answer questions about services and promotions, identify potential leads, and keep patient flow running smoothly.
• Schedule and confirm appointments and make outbound patient-retention calls.
• Coordinate the provider’s schedule and support the smooth, efficient flow of patient care in the office.
• Check patients in and out, collect and record payments, track revenue, and perform accounting tasks including end-of-day close, bank deposits, posting charges, entering invoices and payments, and processing insurance claims.
• Maintain daily, weekly, and monthly reports and tracking documents, and respond to home-office requests promptly.
• Verify patient information and billing and insurance data; collect and process documentation; maintain patient charts; and file patient records.
• Work with insurance and workers’ compensation agencies to facilitate authorizations and verify benefits.
• Perform administrative tasks such as typing, filing, managing office-supply inventory, and handling mail.
• Verify the status of hearing aids and repairs, check them in, and track and maintain product inventory.
• Support grassroots marketing with the hearing care provider, including compiling physician packets, coordinating educational seminars, and sending recall letters.
• Track marketing calls and inquiries from initial contact through the point of sale.
• Open and close the office daily and keep the reception area well maintained.
• Provide training support for front-office staff at other locations when appropriate.

Benefits

• 401(k) with matching
• Health, dental, and vision insurance
• Employer-paid life insurance
• Option to purchase additional life insurance
• AD&D insurance
• Critical illness insurance
• Hospital indemnity insurance
• Short-term and long-term disability insurance
• Paid time off
• Employee discounts
• Legal insurance
• Pet insurance
• Monthly bonus opportunities