Patient Care Coordinator

Beltone•Colorado Springs, CO

1d•Onsite

About The Position

The Patient Care Coordinator (PCC) is the welcoming face of Beltone Hearing Care Center in Colorado Springs, creating a positive patient experience while managing clinic operations and supporting a growing practice. The role builds patient relationships, helps identify patients’ hearing needs, and keeps patient care flowing smoothly in coordination with clinic and home-office teams. This is a part-time position for 2–3 days per week (16–24 hours weekly), from 9:00 a.m. to 5:00 p.m. Mondays are required; weekends are not required. Compensation is $19.00–$21.00 per hour, commensurate with experience and qualifications, with monthly bonus opportunities. The role requires at least 10 years of medical office management experience and front-desk medical experience. A high school diploma or GED is required.

Requirements

At least 10 years of medical office management experience.
Front-desk medical experience.
High school diploma or equivalent (GED).
Strong computer skills, including experience with word-processing and database software.
Excellent interpersonal skills and the ability to work effectively with a diverse population of patients, colleagues, and vendors.
Listening, sales, and problem-solving skills.
Excellent oral and written communication skills.
Basic understanding of accounting procedures and good math aptitude.
Strong customer-service orientation.
Excellent organizational skills and ability to manage multiple tasks under strict deadlines.
Ability to input and track sales revenue and balance accounts daily and monthly.
Attention to detail.
Ability to lift boxes weighing up to 20 pounds.
Punctuality and reliability.

Nice To Haves

Front-desk experience in the hearing industry.

Responsibilities

Provide the first point of contact for patients calling or visiting to schedule appointments or ask about services.
Screen calls, identify potential hearing-care candidates, provide information about services, and help secure appointments.
Schedule and confirm appointments and make outbound patient-retention calls.
Coordinate the provider’s schedule and maintain an efficient flow of patient care in the office.
Check patients in and out; collect and record payments; track revenue and accounting activities, including end-of-day closing, bank deposits, posting charges, entering invoices and payments, and processing insurance claims.
Maintain daily, weekly, and monthly reports and tracking documents, and respond to home-office requests promptly.
Verify patient information and billing or insurance data; collect and process documentation; maintain patient charts and file records.
Work with insurance and workers’ compensation agencies to facilitate authorizations and verify benefits.
Perform administrative tasks, including typing, filing, managing office-supply inventory, and handling mail.
Verify the status of hearing aids and repairs, check them in, and track and maintain product inventory.
Support grassroots marketing with the hearing care provider, including preparing physician packets, coordinating educational seminars, and sending recall letters.
Track marketing calls and inquiries from initial contact through the point of sale.
Open and close the office daily and keep the reception area well maintained.
Provide training support for front-office staff at other locations when appropriate.
Manage patient flow and office interruptions efficiently, resuming focused tasks after interruptions.