Patient Coordinator
Akumin • Charleston, WV21d • Onsite
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Patient Coordinator
Akumin•Charleston, WV
•Onsite
About The Position
Akumin is hiring a part-time Patient Coordinator for its mobile unit in Ripley, West Virginia. The role performs customer service and patient care tasks to support a positive patient experience, organizes documentation and patient records, and helps patients understand what to expect before and after their appointments. The position may involve working at several locations and local travel to support multiple sites. Responsibilities include greeting and assisting patients, customers, and visitors; registering patients in various systems; answering calls; and potentially collecting patient payments and verifying insurance or obtaining prior authorization. Patient assistance may include preliminary screening and medical history, transporting patients, helping with transfers on and off the exam table, and providing pre- and post-procedure instructions. The coordinator maintains a clean, organized, and stocked work area and may help prepare a mobile unit for transport. Documentation responsibilities include maintaining accurate records, scheduling appointments, preparing medical records, documenting visits in electronic and written systems, and potentially supporting clinical staff with documentation and image delivery. All duties must be performed within HIPAA regulations. Other duties may be assigned. Akumin offers competitive compensation, flexible scheduling, cross-training opportunities, medical, dental, and vision insurance, HSA accounts with employer contributions, 401(k) eligibility with employer match, paid holidays, and defined PTO and sick time programs. Benefit eligibility varies by role type and hours worked.
Requirements
- High school diploma or equivalent experience.
- For mobile radiology and oncology, CPR certification must be obtained before hire.
- A valid state driver's license is required as applicable.
- Ability to work at several locations.
- Strong customer service skills.
- Organizational and multitasking skills.
- Basic knowledge of computer applications and programs.
- Local travel may be required to support multiple sites.
- COVID-19 vaccination may be a condition of employment.
- Successful completion of a pre-employment background check and drug screen is required as a condition of employment.
Nice To Haves
- Six months of customer service or related experience and/or training.
- Knowledge of medical terminology.
- Bilingual Spanish skills.
- For fixed radiology, CPR certification is a plus.
Responsibilities
- Greet and assist patients, customers, and visitors in person and over the phone.
- Register patients in various systems.
- Answer phone calls professionally and courteously.
- May collect time-of-service patient responsibility payments.
- May verify insurance coverage and obtain prior authorization.
- May perform preliminary patient screening before procedures, including taking medical history.
- May transport patients to and from the exam room.
- May assist patients with transfers on and off the exam table.
- May provide preliminary and post-procedure instructions.
- May help prepare the mobile unit for transport.
- Maintain a clean and organized work area; may order supplies and ensure the work area is stocked.
- Ensure patient records are accurate and organized.
- May schedule appointments and obtain insurance verification or authorization.
- May prepare medical records for physicians, patients, and customers.
- Accurately document patient visits in electronic systems and written documents.
- May assist clinical staff with documentation and image delivery to patients, physicians, or contracted customers.
- Perform duties in compliance with HIPAA regulations.
- Perform other duties as assigned.
Benefits
- Competitive compensation
- Flexible scheduling
- Cross-training opportunities
- Medical insurance
- Dental insurance
- Vision insurance
- HSA accounts with employer contributions
- 401(k) eligibility with employer match
- Paid holidays
- Defined PTO and sick time programs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
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