Patient Coordinator Jobs

About The Position

Requirements

• High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Ability to interact with all levels of employees in a courteous, professional manner at all times

Nice To Haves

• Commitment to work over 40 hours to meet the needs of the business

Responsibilities

• Perform all duties as Patient Coordinator professional.
• Assist in day-to-day operations of the front desk at all offices.
• Collaborate with clinic staff to ensure an efficient clinic workflow.
• Make sure charts are paired and insurances are verified one week and one day ahead.
• Plan coverage when people are out of the office.
• Train all new Patient Coordinators.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule.
• Manage patient flow in the office.
• Knowledge of common fees charged for common visits and collect correct payments.
• Complete daily reconciliations / close day / countdown cash drawer.
• General office duties and cleaning to be assigned by manager.
• Assist in supervising Patient Services professionals, including but not limited to coordinating employees’ schedules.
• Collaborate Patient Services Manager if writing/conducting Patient Services professional performance evaluations.

Benefits

• Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement