Lead Patient Care Coordinator / Front Desk, Lead

Upperline Health•Birmingham, AL

1d•Onsite

About The Position

Upperline Health is seeking an energetic, compassionate, and driven Lead Patient Care Coordinator to lead its Hoover, Alabama office. The role supports physicians in delivering comprehensive health services in a clinic setting and leads a range of clinical and administrative tasks. The coordinator works collaboratively with the care team and takes ownership of patient care and clinic success. Podiatry or orthopedic understanding is preferred. The Lead Patient Care Coordinator is responsible for clinic staffing and operations, team leadership, patient engagement, clinic performance, and the patient experience. The role may require travel to surrounding clinics to provide support.

Requirements

Previous experience as a Patient Care Coordinator.
Excellent computer skills and strong knowledge of medical terminology.
Previous experience working in an EMR.
Effective communication skills, with excellent grammar and interpersonal skills.
Exceptional customer service orientation and an empathetic, compassionate, and professional demeanor in every interaction.
Demonstrated experience as a motivated and dedicated team leader with a stable work history.
Reliable transportation.
Ability to pass a background check and drug test.

Nice To Haves

Podiatry or orthopedic clinic experience.
Experience with athenahealth EMR.

Responsibilities

Perform all responsibilities outlined for the Patient Care Coordinator role.
Understand Upperline’s comprehensive care program, Upperline Plus, and lead patient enrollment and engagement efforts in collaboration with the broader care team.
Provide daily clinic coverage and coordinate with other Clinic Leads in the market to staff clinics appropriately.
Recruit and hire non-provider clinical staff; manage performance, employee and doctor experience, onboarding, and turnover reduction.
Manage clinic clinical, operational, and financial key performance indicators in collaboration with the Regional Manager.
Facilitate daily huddles with all clinic team members.
Manage clinic referral conversion, monitor physician schedule templates, and ensure adherence to scheduling cadence for high-risk patients.
Maintain a positive clinic culture and build trust and respect within the team.
Help regional leadership implement and maintain corporate initiatives and objectives in the clinic.
Conduct monthly audits of clinic operations and EMR documentation.
Be accountable for the clinic patient experience, measured by net promoter score.
Maintain clinic and equipment licensure.
Travel to surrounding area clinics to provide support when needed.
Make timely, high-quality decisions.