Lead Patient Care Coordinator (Front Desk, Lead)

Upperline Health • Madison, AL

1d • Onsite

About The Position

Upperline Health is seeking an energetic, compassionate, and driven Lead Patient Care Coordinator to lead its Madison, Alabama office. The role assists physicians in delivering comprehensive health services in a clinic setting and oversees clinical and administrative tasks. The successful candidate will be a flexible problem solver and collaborative team player who takes ownership of patient care and clinic success. Podiatry or orthopedic knowledge is ideal.

The Lead Patient Care Coordinator supports Upperline’s integrated, value-based approach to lower-extremity, wound, and vascular care, including its Upperline Plus comprehensive care program. The position works with clinic and regional teams to support staffing, employee and physician experience, clinic performance, patient engagement, operational quality, and a positive clinic culture. The role may require travel to nearby clinics as needed.

Work includes desk and computer work and direct interaction with patients, facility staff, and physicians. The clinic environment has air-temperature control and moderate noise. The position may involve extended periods of standing and lifting more than five pounds. Compensation is based on regional comparables, prior training, and experience.

Requirements

• Previous experience as a Patient Care Coordinator.
• Excellent computer skills and strong knowledge of medical terminology.
• Previous experience working with an EMR.
• Effective communication skills, with excellent grammar and interpersonal skills.
• Exceptional customer service orientation and an empathetic, compassionate, professional demeanor.
• Demonstrated experience as a motivated and dedicated team leader with a stable work history.
• Reliable transportation.
• Ability to pass a background check and drug test.

Nice To Haves

• Podiatry or orthopedic clinic experience.
• Experience with athenahealth EMR.

Responsibilities

• Perform all responsibilities of a Patient Care Coordinator.
• Develop a deep understanding of Upperline Plus and lead patient enrollment and engagement in collaboration with the broader care team.
• Provide daily clinic coverage and coordinate with other Clinic Leads in the market to staff clinics appropriately.
• Recruit and hire non-provider clinical staff; manage performance, employee and doctor experience, onboarding, and turnover.
• Account for clinic clinical, operational, and financial key performance indicators in collaboration with the Regional Manager.
• Facilitate daily clinic huddles with all clinic team members.
• Oversee clinic referral conversion, physician schedule templates, and adherence to scheduling cadence for high-risk patients.
• Maintain a positive clinic culture and build trust and respect within the team.
• Assist regional leadership with implementing and maintaining corporate initiatives and objectives in the clinic.
• Conduct monthly audits of clinic operations and EMR documentation.
• Be accountable for the clinic patient experience, measured by net promoter score.
• Maintain clinic and equipment licensure.
• Travel to surrounding-area clinics to provide support if needed.
• Make timely, high-quality decisions.

Benefits

• $500 sign-on bonus.
• Competitive compensation with an opportunity to earn a monthly team bonus based on clinic metrics tied to the company’s mission and quality patient care.
• Career growth opportunities.
• Comprehensive medical, dental, and vision benefit options.
• 401(k).
• Paid time off (PTO).
• Parental leave.
• Regular weekday clinic hours supporting work-life balance.
• Supportive regional and corporate teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed