Patient Care Coordinator
About The Position
Beacon Clinic is a patient-focused health and wellness clinic providing medical oncology and hematology, radiation oncology, rheumatology, and urology services. The Multi-Specialty Care Coordinator helps patients overcome practical, financial, and social barriers that may delay or prevent access to care. Through resource identification, assistance coordination, and consistent follow-up, the role supports timely treatment, continuity of care, and a positive patient experience across specialties. The position involves working compassionately with patients and caregivers, collaborating across departments and with community organizations, maintaining accurate documentation, and protecting confidential information.
Requirements
- Compassionate and caring bedside manner.
- Excellent attention to detail and ability to balance competing priorities.
- Strong written and verbal communication skills.
- Knowledge of medical terminology, insurance policies, and healthcare regulations.
- Associate or bachelor's degree, or at least 3 years of equivalent experience.
- High school diploma or equivalent.
- Strong organizational, communication, problem-solving, and follow-through skills, with the ability to manage multiple requests, deadlines, and applications.
- Ability to work compassionately with patients and caregivers, collaborate across departments, maintain accurate documentation, and protect confidential information.
Nice To Haves
- Experience in healthcare, patient navigation, care coordination, social services, financial assistance, or community resource coordination.
- Experience with grant applications, charitable programs, medication assistance, or transportation and lodging resources.
- Associate degree in healthcare administration or a related field.
Responsibilities
- Identify barriers to care and assess patient needs related to transportation, lodging, financial hardship, medication access, and other nonclinical support services.
- Coordinate resources and assistance with patients, caregivers, providers, clinical staff, and community organizations to promote timely access to care and continuity of treatment.
- Guide patients through assistance programs, explain eligibility requirements and next steps, and follow through to help resolve barriers to care.
- Coordinate transportation, mileage assistance, lodging, and other resources to reduce travel-related barriers to care.
- Establish and maintain relationships with community organizations, transportation providers, lodging programs, charitable foundations, and other assistance resources.
- Identify and coordinate applications for grants, emergency financial assistance, and community programs; maintain current information about eligibility requirements, application procedures, funding availability, and deadlines.
- Identify patients eligible for manufacturer-sponsored free medication programs, patient assistance programs, and charitable medication resources.
- Coordinate medication assistance applications, documentation, approvals, renewals, and follow-up with pharmaceutical manufacturers, specialty pharmacies, and internal clinical and authorization teams.
- Collaborate with clinical and financial counseling staff to resolve medication access barriers and identify alternative assistance.
- Maintain accurate records and protect patient confidentiality.
Benefits
- Paid Time Off program
- 8 paid, closed-clinic holidays
- Health insurance, including medical, dental, and vision
- 401(k) Plan
- Annual Professional Development Fund
- Employee Assistance Program
- Short-term, long-term, and life insurance
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
