Office and Patient Coordinator OPC
About The Position
The Office and Patient Coordinator provides administrative and clerical support to program staff while assisting Senior Life Solutions patients with care needs. The role combines hands-on clinical support with substantial administrative duties, including helping with insurance verification and billing, supporting team members, and assisting with patient care. The coordinator may transport patients in a provided vehicle and is responsible for ensuring transportation is provided safely. The role supports positive team dynamics and excellent customer service. The position is based in Munising, Michigan, in an Intensive Outpatient Program serving adults aged 65 and older. The program first opened in January 2024. The schedule is full time, Monday through Friday, from 8:00 a.m. to 5:00 p.m., with pay of up to $22 per hour depending on experience. The position has no direct reports.
Requirements
- High school diploma or GED.
- Experience providing care to older adults in a hospital or nursing facility environment.
- Experience performing secretarial or clerical duties.
- Experience working with computers and electronic medical records.
- Good driving record and comfort transporting patients and driving a van.
- Knowledge of community resources for older adults.
- Familiarity with medical terminology and medical team roles, including how they function with other hospital departments.
Nice To Haves
- CNA, MA, or LPN certification preferred.
- Experience transporting patients preferred, but not required.
Responsibilities
- Ensure patient care needs are met while patients are at the program.
- Complete the Census report as directed.
- Assist patients with consents and the admission process as directed.
- Take patient vital signs as directed.
- Complete the daily nursing checklist as directed.
- Assist patients with the sit-to-stand test as directed.
- Document absences and patient encounters in multidisciplinary progress notes as they occur.
- Participate in treatment team meetings and coordination of care.
- Coordinate meals and snacks for patients.
- Maintain medical records, including filing and form tracking.
- Manage supply inventory, cleanliness, and group room setup.
- Maintain refrigerator logs and take required action when temperatures vary.
- Comply with the 25-point checklist and applicable regulations.
- Perform program billing functions as directed.
- Verify patient insurance and complete monthly insurance verification forms as directed.
- Understand community education definitions and activities.
- Participate in customer service training related to community integration.
- Participate in community analysis and keep community education contacts up to date as directed.
- Contribute to a cohesive team environment and program success.
- Provide safe transportation to patients in a provided vehicle, as applicable.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
