Patient Care Coordinator
About The Position
The Patient Care Coordinator greets and registers patients promptly and courteously, and instructs, directs, and schedules patients and visitors. The role receives cash payments, issues receipts, and posts cash payment data. This position is in the Family Medicine department and is scheduled Monday through Friday, 8 a.m. to 5 p.m. Mountain Time, at 9695 S Yosemite St, Lone Tree, Colorado. Travel to other clinics may be required for coverage, depending on business need. The coordinator supports patient check-in and check-out, insurance verification, procedure authorizations, payment collection, appointment scheduling, telephone support, and medical-record maintenance. The role also helps maintain effective working relationships with patients, employees, and the public, and performs other related duties as assigned. Candidates must pass a drug test before beginning employment.
Requirements
- High school diploma or GED.
- At least 1 year of healthcare experience.
- Intermediate proficiency in Microsoft Office applications.
- Reliable transportation and a valid U.S. driver's license.
- Ability to work independently and as part of a team while maintaining good judgment and accountability.
- Ability to multitask and prioritize tasks to meet deadlines.
- Ability to work well under pressure in a fast-paced environment.
- Demonstrated ability to work well with health care providers.
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills, including the ability to communicate clearly and concisely and understand and interpret information from others.
Nice To Haves
- At least 1 year of experience with electronic health records.
- At least 1 year of related healthcare experience, including scheduling experience.
- At least 1 year of experience handling and triaging telephone calls and using a multi-system phone line.
- Knowledge of medical terminology.
- Ability to handle cash and count money at high volumes, including performing mathematical computations.
Responsibilities
- Greet patients as they arrive and manage wait times.
- Complete patient check-in and check-out, including insurance verification, procedure pre-authorizations or precertifications, and copying required documents.
- Collect co-payments, co-insurance, and deductibles, and issue receipts.
- Manage the cashier box and daily deposits according to company policies.
- Process walk-in patients and visitors.
- Answer phones, redirect calls as appropriate, assist callers with questions or concerns, take messages, and schedule appointments.
- Manage medical records, including maintaining, filing or scanning records, and preparing records for the schedule.
- Ensure correspondence is scanned and/or filed; process medical-record release requests and maintain appropriate logs.
- Establish and maintain effective working relationships with patients, employees, and the public.
- Perform other related duties as assigned.
Benefits
- Paid time off accrued starting with the first pay period.
- 8 paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Comprehensive benefits package, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
