Patient Services Coordinator, Home Health

CenterWell•Silver Spring, MD

About The Position

The Patient Services Coordinator is responsible for scheduling patient visits and communicating with field staff, patients, physicians, and others to support care coordination and continuity of care. The role also assists with daily office and staff management. Depending on clinical qualifications and needs, the coordinator may perform patient visits, participate in an on-call rotation, and handle certain clinical tasks.

Requirements

Excellent communication skills and the ability to interact well with a diverse group of individuals.
Strong organizational skills and the ability to manage and prioritize multiple assignments.
At least 1 year of home health experience.

Nice To Haves

Prior packet review or QI experience.
Coding certification.

Responsibilities

Manage patient schedules and promptly reassign patients when agents report sick or are unavailable; update agent unavailability in the worker console.
Initiate infection control forms as needed and send completed Employee Infection Reports to the HRD for upload in the worker console.
Provide backup during lunch and other busy periods, receive calls from field staff, and assist with weekly case conferences.
Refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and distribute the electronic log to office, field, and sales staff.
Complete requested schedules as tasks appear on the action screen, including add-ons and applicable orders.
Schedule skilled nurse and injection visits unless an aide supervisory visit is scheduled in conjunction with an injection visit.
Schedule discharge visits, OASIS collection visits, and recertification visits following case conferences when prompted by the action screen.
Schedule TIF OASIS collection visits and delete remaining schedule entries.
Reschedule declined or missed visits when appropriate, process reassigned and rescheduled visits, and ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly agent schedules, conduct an initial review for productivity and geographic issues, and forward schedules to the Branch Director for approval before distribution.
Verify visit paper notes in the scheduling console as needed.
Assist with internal patient transfers between branch offices.
If clinical, receive lab reports, assess them for normality, fax a copy to the doctor, provide a copy to the Case Manager, and route the report to Medical Records.
Initiate Employee and Patient Infection Reports as necessary.
If clinical, perform patient visits and/or participate in the on-call rotation when required.