Patient Services Coordinator-LPN, Home Health

CenterWell•Rome, GA

1d•$48,900 - $66,200

About The Position

The Patient Services Coordinator-LPN coordinates patient care by scheduling visits and communicating with field staff, patients, physicians, and other parties to support continuity of care. The role also assists with day-to-day office and staff management. Depending on clinical qualifications and needs, the coordinator may perform patient visits, participate in an on-call rotation, and receive and process lab reports.

Requirements

Licensed Professional Nurse (LPN) or Licensed Vocational Nurse (LVN), licensed in the state in which the person practices.
At least 1 year of home health experience.
Valid state driver’s license and automobile liability insurance.
Must be currently licensed in the state of employment if applicable.
Excellent communication skills and ability to interact well with a diverse group of individuals.
Strong organizational skills and ability to manage and prioritize multiple assignments.

Nice To Haves

Prior packet review or QI experience.
Coding certification.

Responsibilities

Manage patient schedules and make timely reassignment arrangements when agents report they are sick; update agent unavailability in the worker console.
Initiate infection control forms when needed and send completed Employee Infection Reports to the HRD for upload to the worker console.
Provide backup during lunch and other busy periods, receive calls from field staff, and assist with weekly case conferences; refer clinical questions to the Branch Director as needed.
Maintain the client hospitalization log, enter coordination notes, and distribute the electronic log to office, field, and sales staff.
Complete requested schedules appearing on the action screen, including ensuring skilled nurse or injection visits are scheduled unless an aide supervisory visit is scheduled with the injection visit.
Schedule discharge visits, OASIS collection visits, and recertification visits following case conferences when requested; schedule TIF OASIS collection visits and delete remaining schedules.
Reschedule declined or missed visits when appropriate and process reassigned and rescheduled visits.
Ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly agent schedules, review them initially for productivity and geographic issues, and forward them to the Branch Director for approval before distribution to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal patient transfers between branch offices.
When performing clinical duties, receive lab reports, assess them for normality, fax copies to physicians, copy them for the Case Manager, and route them to the Medical Records Department; initiate employee or patient infection reports as necessary.
When performing clinical duties, perform patient visits and/or participate in the on-call rotation if required.