Patient Services Coordinator, Home Health

CenterWell•Gainesville, FL

About The Position

The Patient Services Coordinator is responsible for scheduling patient visits and communicating with field staff, patients, physicians, and others to support care coordination and continuity of care. The role also assists with day-to-day office and staff management. It manages patient and agent schedules, responds to staff unavailability, coordinates requested and reassigned visits, maintains scheduling and hospitalization records, and prepares and reviews weekly schedules. The coordinator may support clinical workflows, including handling lab reports, infection-control documentation, patient visits, and on-call rotation when applicable.

Requirements

At least 1 year of home health experience.
Excellent communication skills.
Ability to interact well with a diverse group of individuals.
Strong organizational skills.
Ability to manage and prioritize multiple assignments.

Nice To Haves

Prior packet review or QI experience.
Coding certification.

Responsibilities

Manage schedules for all patients and reassign patients promptly when agents call in sick.
Update agent unavailability in the worker console.
Initiate infection-control forms as needed and send completed Employee Infection Reports to the HRD for upload in the worker console.
Provide backup during lunch and busy periods, receive calls from field staff, and assist with weekly case conferences.
Refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and send the electronic log to office, field, and sales staff.
Complete requested schedules when tasks appear on the action screen.
Schedule skilled-nurse or injection visits unless an aide supervisory visit is scheduled in conjunction with an injection visit.
Complete requested schedules for add-ons and applicable orders, including discharge/OASIS collection or recertification visits following case conference, TIF OASIS collection visits, declined or missed visits when appropriate, and reassigned or rescheduled visits.
Delete remaining schedule after scheduling TIF OASIS collection visits.
Ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly agent schedules, review them initially for productivity and geographic issues, and forward them to the Branch Director for approval before distribution to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal patient transfers between branch offices.
If clinical, receive lab reports, assess them for normality, fax copies to the doctor, make a copy for the Case Manager, and route reports to the Medical Records Department.
Initiate Employee or Patient Infection Reports as necessary.
If clinical, perform patient visits and/or participate in the on-call rotation when required.