Patient Services Coordinator, Home Health

CenterWell • Greenville, SC

22h • $40,000 - $52,300

About The Position

The Patient Services Coordinator is responsible for scheduling patient visits and communicating with field staff, patients, physicians, and others to support care coordination and continuity of care. The role also assists with day-to-day office and staff management. If clinically qualified, the coordinator may receive lab reports and assess them for normality, distribute copies to the physician and Case Manager, route reports to Medical Records, initiate infection reports, perform patient visits, and participate in an on-call rotation.

Requirements

• At least 1 year of home health experience.
• Excellent communication skills and the ability to interact well with a diverse group of individuals.
• Strong organizational skills and the ability to manage and prioritize multiple assignments.

Nice To Haves

• Prior packet review or QI experience.
• Coding certification.

Responsibilities

• Manage schedules for all patients and promptly reassign visits when agents call in sick; update agent unavailability in the worker console.
• Initiate infection control forms when needed and send completed Employee Infection Reports to the HRD for upload to the worker console.
• Provide backup during lunch and other busy periods, receive calls from field staff, and assist with weekly case conferences; refer clinical questions to the Branch Director as necessary.
• Maintain the client hospitalization log, enter coordination notes, and distribute the electronic log to office, field, and sales staff.
• Complete requested schedules appearing on the action screen, including scheduling skilled nurse or injection visits unless an aide supervisory visit is scheduled in conjunction with an injection visit.
• Schedule discharge visits, OASIS collection visits, and recertification visits following case conference when requested on the action screen.
• Schedule TIF OASIS collection visits and delete the remaining schedule.
• Reschedule declined or missed visits when appropriate, process reassigned and rescheduled visits, and ensure supervisory visits are scheduled.
• Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
• Prepare weekly Agent Schedules, initially review them for productivity and geographic issues, and forward them to the Branch Director for approval before distributing them to staff.
• Verify visit paper notes in the scheduling console as needed.
• Assist with internal patient transfers between branch offices.
• If clinical, receive lab reports, assess them for normality, fax copies to the doctor, copy them for the Case Manager, and route them to the Medical Records Department.
• Initiate Employee and Patient Infection Reports as necessary.
• If clinical, perform patient visits and/or participate in the on-call rotation when required.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off, including paid time off and company and personal holidays.
• Paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.
• Other opportunities and benefits supporting personal wellness and healthcare decisions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed