Patient Services Coordinator-LPN, Home Health

CenterWell•Fort Walton Beach, FL

1d•$48,900 - $66,200

About The Position

The Patient Services Coordinator-LPN is responsible for scheduling patient visits and communicating with field staff, patients, physicians, and others to support care coordination and continuity. The role also assists with day-to-day office and staff management. Depending on clinical duties, the coordinator may perform patient visits, participate in an on-call rotation, and handle lab reports and infection-report processes. This is a 40-hour-per-week position. The stated annual pay range is $48,900–$66,200. Humana offers medical, dental, and vision benefits; a 401(k) retirement savings plan; paid time off and company and personal holidays; paid parental and caregiver leave; short- and long-term disability; life insurance; and other benefits. Candidates applying from a Florida work location are subject to Florida Level 2 background screening through the Care Provider Background Screening Clearinghouse.

Requirements

Be a Licensed Professional Nurse or Licensed Vocational Nurse licensed in the state where the candidate practices.
Have at least 1 year of home health experience.
Possess a valid state driver’s license and automobile liability insurance.
Be currently licensed in the state of employment, if applicable.
Have excellent communication skills and the ability to interact well with a diverse group of individuals.
Have strong organizational skills and the ability to manage and prioritize multiple assignments.

Nice To Haves

Prior packet review or QI experience is preferred.
Coding certification is preferred.

Responsibilities

Manage patient schedules and promptly reassign visits when agents report sick; update agent unavailability in the worker console.
Initiate infection control forms as needed and send completed Employee Infection Reports to the HRD for uploading to the worker console.
Provide backup during lunch and busy periods, receive calls from field staff, and assist with weekly case conferences; refer clinical questions to the Branch Director as needed.
Maintain the client hospitalization log, enter coordination notes, and distribute the electronic log to office, field, and sales staff.
Complete scheduling tasks shown on the action screen, including scheduling skilled nurse or injection visits unless an aide supervisory visit is scheduled in conjunction with an injection visit.
Schedule discharge visits, OASIS collection or recertification visits following case conference, and TIF OASIS collection visits; delete remaining schedules when applicable.
Reschedule declined or missed visits when appropriate and process reassigned and rescheduled visits.
Ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly agent schedules, review them initially for productivity and geographic issues, and forward them to the Branch Director for approval before distribution.
Verify visit paper notes in the scheduling console as needed.
Assist with internal transfers of patients between branch offices.
When performing clinical duties, receive lab reports, assess whether results are normal, fax a copy to the doctor, make a copy for the Case Manager, and route the report to Medical Records.
Initiate Employee and Patient Infection Reports as necessary when performing clinical duties.
If clinical, perform patient visits and/or participate in the on-call rotation as required.