Patient Services Coordinator, Home Health

CenterWell•Tampa, FL

3d•$40,000 - $52,300

About The Position

The Patient Services Coordinator is responsible for scheduling patient visits and communicating with field staff, patients, physicians, and others to support care coordination and continuity of care. The position also assists with day-to-day office and staff management. The coordinator manages and updates patient and agent schedules, responds to staff absences, completes requested schedules and rescheduling tasks, runs scheduling reports, and prepares weekly agent schedules for Branch Director review and approval. The role maintains hospitalization and infection-control records, verifies visit paper notes, supports internal patient transfers between branch offices, and provides backup support for field staff calls and case conferences. Clinical coordinators may also receive and route lab reports, perform patient visits, and participate in an on-call rotation as required. This is a 40-hour-per-week position. The listed annual base pay range is $40,000–$52,300. Humana offers benefits including medical, dental, and vision coverage; a 401(k) retirement savings plan; paid time off and holidays; paid parental and caregiver leave; short- and long-term disability; life insurance; and other opportunities.

Requirements

At least 1 year of home health experience.
Excellent communication skills and the ability to interact well with a diverse group of individuals.
Strong organizational skills.
Ability to manage and prioritize multiple assignments.

Nice To Haves

Prior packet review or QI experience.
Coding certification.

Responsibilities

Manage schedules for all patients and update schedules when agents call in sick, ensuring patients are reassigned promptly.
Update agent unavailability in the worker console.
Initiate infection-control forms as needed and send completed Employee Infection Reports to the HRD for upload to the worker console.
Provide backup during lunch hours and other busy periods, including receiving calls from field staff and assisting with weekly case conferences.
Refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and distribute the electronic log to office, field, and sales staff.
Complete requested schedules when tasks appear on the action screen.
Ensure staff are scheduled for skilled nurse or injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
Schedule discharge visits, OASIS collection visits, and recertification visits following case conferences when requested.
Schedule TIF OASIS collection visits and delete the remaining schedule.
Reschedule declined or missed visits when appropriate, and process reassigned and rescheduled visits.
Ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly Agent Schedules, conduct an initial review for productivity and geographic issues, and forward them to the Branch Director for approval before distribution to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal transfers of patients between branch offices.
If clinical, receive lab reports, assess them for normality, fax a copy to the doctor, provide a copy to the Case Manager, and route the report to the Medical Records Department.
Initiate Employee or Patient Infection Reports as necessary.
If clinical, perform patient visits and/or participate in the on-call rotation when required.