Patient Services Coordinator, Home Health

CenterWell•Silver Spring, MD

6d•$44,000 - $57,500

About The Position

The Patient Services Coordinator is responsible for scheduling patient visits and communicating with field staff, patients, physicians, and others to support care coordination and continuity of care. The position also assists with day-to-day office and staff management. If the role is clinical, it may include receiving and routing lab reports, initiating employee or patient infection reports, performing patient visits, and participating in an on-call rotation.

Requirements

Excellent communication skills and the ability to interact well with a diverse group of individuals.
Strong organizational skills and the ability to manage and prioritize multiple assignments.
At least 1 year of home health experience.

Nice To Haves

Prior packet review or QI experience.
Coding certification.

Responsibilities

Manage schedules for all patients and promptly reassign visits when agents call in sick; update agent unavailability in the worker console.
Initiate infection control forms as needed and send completed Employee Infection Reports to the HRD for upload to the worker console.
Provide backup during lunch and busy periods, receive calls from field staff, and assist with weekly case conferences; refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and distribute the electronic log to office, field, and sales staff.
Complete requested schedules as tasks appear on the action screen.
Ensure staff are scheduled for skilled nurse or injection visits unless an aide supervisory visit is scheduled with the injection visit.
Schedule add-ons and applicable orders, including discharge visits, OASIS collection or recertification visits following case conference, and TIF OASIS collection visits; delete remaining schedule where required.
Reschedule declined or missed visits when appropriate, and process reassigned and rescheduled visits.
Ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly agent schedules, conduct an initial review for productivity and geographic issues, and forward schedules to the Branch Director for approval before distribution.
Verify visit paper notes in the scheduling console as needed.
Assist with internal patient transfers between branch offices.
If clinical, receive lab reports, assess them for normality, fax copies to the physician, make copies for the Case Manager, and route reports to the Medical Records Department.
If clinical, initiate Employee or Patient Infection Reports as necessary and, when required, perform patient visits and/or participate in the on-call rotation.