Patient Services Coordinator, Home Health

CenterWell•Hiawatha, IA

About The Position

The Patient Services Coordinator is responsible for scheduling patient visits and communicating with field staff, patients, physicians, and others to support care coordination and continuity of care. The role also assists with day-to-day office and staff management. The coordinator manages patient schedules, makes timely reassignment arrangements when agents are unavailable, updates unavailability in the worker console, and completes requested schedules and related visit changes. The position prepares and reviews weekly agent schedules, runs scheduling reports, verifies visit paper notes as needed, and helps transfer patients between branch offices. The coordinator maintains the client hospitalization log and distributes it to office, field, and sales staff. The role initiates infection control forms and reports, provides backup during busy periods, receives calls from field staff, and assists with weekly case conferences. Clinical questions are referred to the Branch Director as necessary. When performing clinical duties, the coordinator may receive and route lab reports, perform patient visits, and/or participate in the on-call rotation.

Requirements

At least 1 year of home health experience.
Excellent communication skills.
Ability to interact well with a diverse group of individuals.
Strong organizational skills.
Ability to manage and prioritize multiple assignments.

Nice To Haves

Prior packet review or QI experience.
Coding certification.

Responsibilities

Schedule visits for all patients and communicate with field staff, patients, physicians, and others to maintain care coordination and continuity.
Adjust schedules when agents call in sick and ensure patients are reassigned in a timely manner.
Update agent unavailability in the worker console.
Initiate infection control forms as needed and send completed Employee Infection Reports to the HRD for upload in the worker console.
Provide backup during lunch and other busy periods, receive calls from field staff, and assist with weekly case conferences.
Refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and send the electronic log to office, field, and sales staff.
Complete requested schedules when tasks appear on the action screen, including add-ons and applicable orders.
Schedule skilled nurse and injection visits unless an aide supervisory visit is scheduled in conjunction with an injection visit.
Schedule discharge visits, OASIS collection visits, or recertification visits following case conferences when prompted by an action-screen task.
Schedule TIF OASIS collection visits and delete remaining schedule entries.
Reschedule declined or missed visits when appropriate, and process reassigned and rescheduled visits.
Ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly Agent Schedules, review them initially for productivity and geographic issues, and forward them to the Branch Director for approval before distributing them to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal transfers of patients between branch offices.
When performing clinical duties, receive lab reports, assess them for normality, fax a copy to the doctor, make a copy for the Case Manager, and route the report to the Medical Records Department.
Initiate Employee and Patient Infection Reports as necessary.
If clinical, perform patient visits and/or participate in the on-call rotation when required.