Patient Services Coordinator, Home Health

CenterWell•Cedar Rapids, IA

6d•$40,000 - $52,300

About The Position

The Patient Services Coordinator is responsible for scheduling patient visits and communicating with field staff, patients, physicians, and others to support appropriate care coordination and continuity of care. The role also assists with day-to-day office and staff management. It may include clinical duties: clinical coordinators receive and assess lab reports, send copies to physicians, case managers, and Medical Records, initiate infection reports, and may be required to conduct patient visits or participate in an on-call rotation.

Requirements

Excellent communication skills and the ability to interact well with a diverse group of individuals.
Strong organizational skills and the ability to manage and prioritize multiple assignments.
At least 1 year of home health experience.

Nice To Haves

Prior packet review or QI experience.
Coding certification.

Responsibilities

Manage patient schedules and promptly reassign visits when agents call in sick; update agent unavailability in the worker console.
Initiate infection control forms as needed and send completed Employee Infection Reports to the HRD for upload to the worker console.
Provide backup during lunch hours and busy periods, receive calls from field staff, and assist with weekly case conferences; refer clinical questions to the Branch Director as needed.
Maintain the client hospitalization log, enter coordination notes, and distribute the electronic log to office, field, and sales staff.
Complete scheduling tasks as they appear on the action screen, including ensuring skilled nurse or injection visits are scheduled unless an aide supervisory visit is scheduled with the injection visit.
Schedule add-ons and applicable orders, including discharge visits, OASIS collection or recertification visits following case conferences, and TIF OASIS collection visits; delete remaining schedules when appropriate.
Reschedule declined or missed visits when appropriate and process reassigned and rescheduled visits.
Ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly agent schedules, review them initially for productivity and geographic issues, and forward them to the Branch Director for approval before distributing them to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal patient transfers between branch offices.
If clinical, receive lab reports, assess them for normality, fax a copy to the doctor, make a copy for the Case Manager, and route the report to the Medical Records Department.
If clinical, initiate Employee or Patient Infection Reports as necessary.
If clinical, perform patient visits and/or participate in the on-call rotation when required.