Patient Services Coordinator, Home Health

CenterWell•Tampa, FL

About The Position

The Patient Services Coordinator is directly responsible for scheduling patient visits and communicating with field staff, patients, physicians, and others to maintain care coordination and continuity of care. The role also assists with day-to-day office and staff management. In some cases, the coordinator may perform patient visits or participate in an on-call rotation if clinically qualified.

Requirements

At least 1 year of home health experience.
Excellent communication skills and the ability to interact well with a diverse group of individuals.
Strong organizational skills and the ability to manage and prioritize multiple assignments.

Nice To Haves

Prior packet review or QI experience.
Coding certification.

Responsibilities

Manage schedules for all patients and update schedules when agents report sick, ensuring patients are reassigned promptly.
Update agent unavailability in the worker console.
Initiate infection control forms as needed and send completed Employee Infection Reports to the HRD for upload in the worker console.
Provide backup during lunch and other busy periods, including answering calls from field staff and assisting with weekly case conferences.
Refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and send the electronic log to office, field, and sales staff.
Complete requested schedules when tasks appear on the action screen.
Ensure staff are scheduled for skilled nurse or injection visits unless an aide supervisory visit is scheduled alongside the injection visit.
Schedule add-ons and applicable orders, including discharge visits, OASIS collection or recertification visits following case conference, and TIF OASIS collection visits; delete remaining schedules when applicable.
Reschedule declined or missed visits when appropriate, and process reassigned and rescheduled visits.
Ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly agent schedules, conduct an initial review for productivity and geographic issues, and forward schedules to the Branch Director for approval before distribution to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal transfers of patients between branch offices.
If clinically qualified, receive lab reports, assess whether results are normal, fax copies to the doctor, make copies for the Case Manager, and route reports to Medical Records.
Initiate Employee or Patient Infection Reports as necessary.
If clinically qualified, perform patient visits and/or participate in the on-call rotation.