The Patient Access Coordinator at BHMG Physical Therapy in Charlestown, Indiana, makes patient appointments and reminder calls; greets and registers patients; verifies demographic and insurance coverage information; and enters information into the appropriate system or patient record. The coordinator collects co-pays and other payments and prepares daily deposit and reconciliation reports. The role also receives and accurately relays phone messages to and from providers, logging them appropriately. The coordinator provides clerical and secretarial support to the office as needed, including typing correspondence and reports, sorting and delivering mail, processing incoming and outgoing faxes, and ordering and maintaining supplies. The role also includes preparing the patient and/or treatment area for treatment, maintaining the department’s physical order, and meeting the needs of patients with impaired mentation, vision, hearing, or mobility. Direct patient care is provided to patients ranging from adolescents through adults to geriatric patients.
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Education Level
High school or GED