Patient Access Coordinator
Baptist Healthcare System•Louisville, KY
•Onsite
About The Position
Baptist Health Medical Group is seeking a friendly, organized, and customer-focused Patient Access Coordinator to join its Primary Care team in the Louisville area. The coordinator helps ensure patients have a smooth and welcoming experience when they arrive at or call the office. This role supports patient access and office operations while providing compassionate service in a fast-paced healthcare environment.
Requirements
- High school diploma or equivalent.
- Previous experience in a medical office or healthcare setting.
- Knowledge of medical terminology.
- Strong computer and data entry skills.
- Excellent communication and interpersonal skills.
- Ability to multitask while maintaining accuracy and attention to detail.
- Positive attitude and commitment to delivering exceptional patient care.
Responsibilities
- Welcome patients and provide customer service in person and over the phone.
- Register patients accurately by collecting demographic, insurance, and visit information.
- Verify insurance eligibility, Medicare compliance, and patient benefits before appointments.
- Pre-register patients and discuss insurance benefits and financial responsibilities.
- Calculate patient responsibility estimates and collect point-of-service payments, explaining payment expectations and available payment options.
- Maintain accurate patient records and update information as needed.
- Use patient access and registration software to support efficient office operations.
- Ensure compliance with state, federal, and organizational regulations related to patient access services.
- Complete ongoing education and training requirements.
- Perform additional administrative duties as needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
