Patient Access Coordinator

Hanger, Inc.•Portland, ME

12d

About The Position

The Patient Access Coordinator manages front office operations to ensure a seamless experience for patients, staff, and referral sources. The role includes welcoming and assisting patients, handling check-in and walk-in registrations, collecting payments, scheduling follow-up appointments, supporting patients with information about clinic services and resources, coordinating with the Revenue Cycle Management team to obtain patient information, and maintaining accurate electronic health records. The ideal candidate has front desk or reception experience, strong communication skills, and computer proficiency.

Requirements

High school diploma or an equivalent combination of education and experience.
Less than one year of customer service, administrative, or related experience required.
Must have, or be eligible to obtain, a valid driver’s license and a driving record within Hanger’s Motor Vehicle Safety Policy and Procedures standards.
Strong interpersonal, oral (including telephone), and written communication skills.
Ability to key 30 words per minute accurately.
Ability to work with handicapped individuals.
Understanding of the Alpha filing system.
Ability to use a computer, including Windows-based software and email.
Ability to use necessary office equipment, including facsimile machines, a calculator, postage machine, and copier.
Act with integrity, keeping interactions honest, transparent, and respectful; keep the patient at the center of the work; foster open collaboration and constructive dialogue; continuously innovate and respond to change; and focus on superior outcomes.

Nice To Haves

A good fit for the job as determined by the Talent Sorter assessment; Hanger will administer the assessment as part of the selection process.
Experience in a receptionist position or experience with medical front office procedures.
Understanding of medical reimbursement and terminology and of front office (receptionist) duties.

Responsibilities

Greet and assist patients upon arrival, provide information on wait times, and address inquiries at the front desk or reception area.
Verify and update patient demographics and insurance details during check-in and handle walk-in registrations.
Collect patient payments, including deductibles, copays, and co-insurance.
Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
Serve as a liaison for clinic services by offering information on patient experience programs, support groups, and other resources.
Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
Ensure accurate and complete electronic health records for all patients.