Coordinator, Patient Access

NeighborHealth • Boston, MA

13d • $20 - $29 • Onsite

About The Position

The Patient Access Coordinator serves as a customer service liaison for patients seeking services at NeighborHealth. As a member of the Patient Access Team, the coordinator interacts professionally, warmly, and helpfully with patients while capturing accurate information to support a superior customer experience. The role handles appointment booking, cancellations, rescheduling, check-out, and phone calls in accordance with Registration department guidelines.

Requirements

• High school diploma or GED.
• At least 1 year of customer service and/or administrative experience.
• Excellent written and verbal communication, judgment, and problem-solving skills.
• Bilingual fluency in Spanish and English is required.
• Proficiency in Microsoft Office Suite.

Nice To Haves

• Knowledge of medical terminology.
• Experience working with electronic medical record technology.

Responsibilities

• Check out appointments and create follow-up visits or recalls.
• Book, cancel, and reschedule appointments for walk-in patients as needed.
• Answer phones.
• Document clear and concise telephone encounters or prescription refill requests and route them appropriately.
• Navigate and document in the Electronic Medical Record (Epic) to access relevant and appropriate information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED