Coordinator Patient Access

NeighborHealth • Boston, MA

7d • $20 - $29 • Onsite

About The Position

The Patient Access Coordinator serves as a customer-service liaison for patients seeking services at NeighborHealth. The role involves welcoming patients, collecting accurate information, and supporting a superior patient experience. The coordinator registers patients for the Emergency Department and uses the Epic electronic medical record to access and document relevant information. This is a part-time position in the Registration department at 10 Gove Street – Taylor Building. The schedule is Saturday and Sunday, 12:00 a.m. to 8:00 a.m., with holiday work required. Compensation starts at $19.55 per hour and may reach $29.33 per hour based on relevant experience. Bilingual English/Spanish fluency is required.

Requirements

• High school diploma or GED.
• At least 1 year of customer service and/or administrative experience.
• Excellent written and verbal communication, judgment, and problem-solving skills.
• Bilingual fluency in Spanish and English.
• Proficiency in Microsoft Office Suite.

Nice To Haves

• Knowledge of medical terminology.
• Experience working with electronic medical record technology.

Responsibilities

• Register patients arriving for the Emergency Department.
• Check out appointments and create follow-up visits or recalls.
• Book, cancel, or reschedule appointments for walk-in patients as needed.
• Answer phones.
• Document clear and concise telephone encounters or prescription refill requests and route them appropriately.
• Navigate and document in the Epic electronic medical record to access relevant and appropriate information.
• Interact with patients in a professional, friendly, and welcoming manner while capturing accurate information.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED