Patient Access Coordinator
About The Position
The Patient Access Coordinator manages front office operations to ensure a seamless experience for patients, staff, and referral sources. The role works three days at the Chesapeake clinic and two days at the Landstown (Virginia Beach) clinic. Responsibilities include greeting patients, supporting check-in and walk-in registration, verifying patient and insurance information, collecting payments, coordinating follow-up appointments, providing information about patient resources, collaborating with the Revenue Cycle Management team, and maintaining accurate electronic health records.
Requirements
- High school diploma or an equivalent combination of education and experience.
- Less than one year of customer service, administrative, or related experience.
- Must have, or be eligible to obtain, a valid driver’s license and a driving record within the standards outlined in Hanger’s Motor Vehicle Safety Policy and Procedures.
- Strong interpersonal, oral (including telephone), and written communication skills.
- Ability to key 30 words per minute with accuracy.
- Ability to work with handicapped individuals.
- Understanding of the Alpha filing system.
- Ability to use a computer, including Windows-based software and email.
- Ability to use necessary office equipment, including facsimile machines, a calculator, postage machine, and copier.
- Act with integrity, keeping interactions honest, transparent, and respectful.
- Keep the patient at the center of work and build lifelong trust.
- Foster open collaboration and constructive dialogue.
- Continuously innovate solutions and influence and respond to change.
- Focus on superior outcomes and calibrate work processes for outstanding results.
Nice To Haves
- A good fit for the job, as determined by the Talent Sorter assessment; Hanger will administer the assessment as part of the selection process.
- Experience in a receptionist position or with medical front office procedures.
- Understanding of medical reimbursement and terminology and of front office (receptionist) duties.
Responsibilities
- Greet and assist patients on arrival, provide information about wait times, and respond to inquiries at the front desk or reception area.
- Verify and update patient demographic and insurance information during check-in and handle walk-in registrations.
- Collect patient payments, including deductibles, copays, and co-insurance.
- Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
- Serve as a liaison for clinic services and provide information about patient experience programs, support groups, and other resources.
- Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
- Maintain accurate and complete electronic health records for all patients.
Benefits
- Competitive compensation packages.
- 8 paid national holidays and 4 additional floating holidays.
- PTO that includes vacation and sick time.
- Medical, dental, and vision benefits.
- 401k savings and retirement plan.
- Paid parental bonding leave for new parents.
- Employee referral bonus program.
- Mentorship programs for mentors and mentees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
