Patient Access Coordinator
PromptCare Companies•New Providence, NJ
•Onsite
About The Position
PromptCare is seeking an experienced Patient Access Coordinator to join our team. As a Patient Access Coordinator, you are responsible for identifying incomplete prescriptions, notifying and educating physician offices and following up on the missing documentation.
Requirements
- High school diploma or GED
- Previous experience working with insurance companies and healthcare professionals (pharmacy, physicians, nurses, etc.) is preferred, not required
- Experience understanding medical and pharmacy benefits
- Previous experience with specialty pharmacy patient admissions and customer service in a similar referral source-based practice setting is strongly preferred
- Must have strong PC skills, especially the MS Office suite.
- Previous experience with the pharmacy order processing system, CPR+, is preferred (although training will be provided)
Responsibilities
- Provide status updates and workflow process guidance to MDOs and new patients
- Supporting coverage navigation and access processes
- Clarifying required documentation with MDOs
- Providing connection and escalation to pharmacists surrounding clinicals questions
- Reviews of initial patient referral admission data and documents
- Makes outbound and takes inbound calls from providers and new patients addressing new patient’s prescriptions and providing updates to each party
- Provides warm transfer calls to manufacturer HUBs
- Other duties assigned
Benefits
- Comprehensive Medical, Dental, and Vision Package
- 401(k) Plan with Company Match
- Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
- Life Insurance: Standard coverage with optional enhancements
- Employee Assistance Program: Free counseling and coaching sessions
- Emotional Well-being and Work-Life Balance Resources
- Short & Long-Term Disability: Company-paid with optional supplements
- Accidental Death and Dismemberment Insurance
- FSA and HSA: Manage healthcare expenses
- Commuter Spending Programs
- Volunteer and Engagement Opportunities
- Employee Referral Bonuses
- Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
