Patient Access Coordinator

Baptist Healthcare System•Louisville, KY

5d•Onsite

About The Position

Baptist Health Medical Group Behavioral Health is seeking a Full Time Patient Access Coordinator for their Louisville Area facility. This role operates on a First Shift schedule. The position is committed to the mission, vision, and values of Baptist Health and involves registering patients accurately, handling inquiries, verifying insurance, and managing patient accounts. The ideal candidate will possess excellent customer service skills and a strong understanding of access services regulations.

Requirements

High school diploma or equivalent
Registration Experience

Nice To Haves

Patient Access
Coordinator
Front Desk
Office
Front Office
Receptionist
Clinic
Customer Service
Administrative

Responsibilities

Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.
Directs patients, answers the phone, and handles inquiries.
Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.
Demonstrates skill with all applicable access software systems.
Establishes patient portion due estimates and performs point of service collections activities.
Communicates with patients to establish payment expectations and plans based on individual insurance benefit plans.
Pre-registers patients.
Has meaningful discussions of benefits with patients when pre-registering and when present in the department.
Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.
Performs other related duties as assigned or requested in order to maintain a high level of service.
Completes required continuous training and education, including department specific requirements.
Maintains all patients visit information within the system, updating as requested.
Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services.