Patient Coordinator

Bennett and Bloom Eye Centers•Florence, KY

21d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and helps set the tone for each visit through excellent patient care. The role also handles administrative responsibilities to support smooth patient check-in and check-out experiences. Responsibilities include facilitating patient flow, verifying medical and vision insurance, communicating with patients, doctors, and managers, responding to inquiries, and supporting daily office operations. The position requires open availability for shifts during office hours, Monday through Friday from 7:30 a.m. to 5:00 p.m., and may require working earlier or later as needed. The role also requires a commitment to work over 40 hours when needed to meet business needs.

Requirements

High school diploma or GED.
Favorable result on a background check.
Basic computer skills.
Strong customer service skills.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to interact courteously and professionally with employees at all levels.
Initiative in accomplishing practice goals and ability to grow, adapt, and accept change.
Ability to contribute to a positive, team-oriented, patient-focused work environment.
Commitment to work over 40 hours to meet business needs.
Ability to meet the physical requirements of the role, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking, sitting, and standing; bending, stooping, and reaching; and constant use of hands and technology.
Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus.

Responsibilities

Provide exceptional customer service during in-person and phone encounters; greet patients promptly and professionally and thank them when they leave.
Answer internal and external phone calls and provide prompt, courteous service.
Manage patient flow in the office and act with urgency regarding patients’ time and doctors’ schedules.
Verify medical and vision insurance.
Communicate effectively with patients, doctors, and managers.
Respond to inquiries by phone, email, and in person.
Know common fees for visits and collect correct payments.
Complete daily reconciliations, close the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.