Clinical Patient Services Coordinator - LPN Required

UnitedHealth Group•Pulaski, VA

20d•$19 - $28•Onsite

About The Position

Amedisys, part of the Optum family of businesses, provides home health, hospice, and community-based services. The Clinical Patient Services Coordinator schedules home visits for field staff and assists with coordinating patient care. Under the direction of the Clinical Manager, the role ensures appropriate use of clinical resources to maximize care center capacity and productivity. The position is based in the Pulaski, Virginia office, with all work performed onsite, Monday through Friday from 8:00 A.M. to 5:00 P.M. The coordinator ensures assessment and other patient visits are scheduled and completed promptly, prepares and reviews clinician schedules, addresses missed visits and scheduling issues, and collaborates with field clinicians and office personnel. The role also monitors hospitalized patients, completes schedules that include all required orders and services, runs applicable reports, and supports patient transfers between care centers or hospice services. Depending on licensure and circumstances, duties may include emergency direct patient care, obtaining verbal orders, maintaining supplies, or supporting referral and intake when the Intake Coordinator is absent. The position reports to the Clinical Manager.

Requirements

Current, active, and unencumbered LPN/LVN or RN license in the state of assignment.
At least 1 year of administrative experience in a healthcare environment.
At least 1 year of scheduling experience in a healthcare environment.
Ability and willingness to travel as required by the business.
Valid driver's license, reliable transportation, and required automobile insurance.

Nice To Haves

At least 1 year of scheduling experience in a healthcare environment.

Responsibilities

Ensure patient assessment visits, including all OASIS visits, are scheduled and performed timely.
Prepare weekly clinician schedules and review clinician schedules daily or more frequently as needed to identify capacity opportunities and ensure productivity standards are met.
Assign and schedule clinicians using efficient geography, the lowest possible discipline, appropriate skill matching, and optimized clinician capacity.
Ensure missed visits are scheduled by the end of the current week or refer them to the Clinical Manager for resolution.
Collaborate with field clinicians to ensure patient visits are scheduled and completed as ordered and within the care center.
Manage calls from patients and field staff related to scheduling issues, referring clinical and performance-related issues to the Clinical Manager.
Monitor hospitalized patients, communicate with the team, and ensure follow-up as necessary.
Complete requested schedules, including all required orders and services such as lab draws, supervisory visits, add-on visits, and disciplines.
Support the Clinical Manager and collaborate to ensure timely communication with patients, clinicians, referral sources, the BD team, and other office personnel.
Run applicable reports and take appropriate action in response to workflow.
Assist with internal or external patient transfers between care centers and/or hospice services.
If licensed and qualified as a field clinician, provide direct patient care as necessary in emergencies only.
May maintain the supply closet, check supplies for expiration and appropriate packaging, and serve as liaison with field staff for patient supply needs.
May handle the referral and intake process within the care center in the absence of an Intake Coordinator.
If licensed, may obtain and document verbal orders for patients.
Perform other duties as assigned.